Peter Cheon
Kellyville,NSW
Summary
Dynamic customer service professional with a proven track record at Dan Murphy, enhancing customer satisfaction through effective issue resolution and upselling techniques. Skilled in customer feedback analysis and product knowledge, I excel in creating engaging experiences that drive loyalty and exceed expectations. Recognized for my attention to detail and strong communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Team Member
Dan Murphy
Thornleigh, NSW
07.2023 - Current
- Developed and implemented customer service protocols to enhance customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strategies to enhance the overall customer experience by engaging customers in conversation and providing helpful product advice.
- Identified opportunities to upsell products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted in training new team members on best practices for providing excellent customer service.
Food Service Team Member
KFC
Kellyville, NSW
08.2021 - 08.2023
- Prepared variety of foods according to exact instructions and recipe specifications.
- Set up, restocked and cleaned dining areas.
- Cooked menu items according to specific recipes using various kitchen equipment safely.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained a clean, safe and sanitary work environment according to health codes.
- Made meals in accordance with company standards and requirements.
Education
Bachelor of Arts - Music Production And Composition
Macquarie University
Sydney, NSWHigh School Diploma -
Gilroy Catholic College
Castle Hill12-2022
Skills
- Customer service
- Issue resolution
- Upselling techniques
- Customer feedback analysis
- Customer relationship management
- Product knowledge
- Effective communication
- Attention to detail
Affiliations
- Physically active running outdoors
- Attending in-person uni lectures
- Daily investor
- Performer
Certification
- RSA
- RCG
- Full NSW Driver License
Languages
English
Full Professional
Korean
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Customer Experience Team Member
Dan Murphy
07.2023 - Current
Food Service Team Member
KFC
08.2021 - 08.2023
Bachelor of Arts - Music Production And Composition
Macquarie University
High School Diploma -
Gilroy Catholic College
Similar Profiles
Luke GoldLuke Gold
Sales Assistant at Dan MurphySales Assistant at Dan Murphy
Hasnain AghariyaHasnain Aghariya
Security Guard at Dan MurphySecurity Guard at Dan Murphy
Celina DiazCelina Diaz
Collator Operator at Murphy, Murphy, Murphy, INC.Collator Operator at Murphy, Murphy, Murphy, INC.