Peter Cobern
Owner/ Operator
ALICE SPRINGS,NT
Summary
Dynamic Shift Supervisor at Alice Springs Cinema with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in cash handling and employee training, I implemented process improvements that significantly reduced wait times, while fostering a collaborative team environment. Committed to delivering exceptional service and operational excellence.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
24
24
years of professional experience
Work History
Shift Supervisor
Alice Springs Cinema
Alice Springs, NT
09.2024 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and developed team members in operational procedures and safety protocols.
- Implemented process improvements to enhance service delivery and reduce wait times.
- Coordinated scheduling and staffing to meet fluctuating demand during peak hours.
- Resolved customer inquiries and complaints effectively, enhancing guest satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Owner/Operator
Vacmop Cleaning Services
Alice Springs, NT
02.2002 - Current
- Supervised daily operations to ensure high-quality cleaning services and customer satisfaction.
- Developed and implemented efficient cleaning protocols to optimize workflow and productivity.
- Trained and mentored new staff on best practices and safety standards in cleaning procedures.
- Managed scheduling, staffing, and logistics for multiple client sites effectively.
- Analyzed operational processes to identify areas for improvement and cost savings.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Education
IICRC
01-2019
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Conflict resolution techniques
- Scheduling coordination
- Creative problem solving
- Team collaboration and leadership
- Conflict resolution
- Staff training and development
- POS system operation
- Equipment troubleshooting
- OSHA regulations compliance
Timeline
Shift Supervisor
Alice Springs Cinema
09.2024 - Current
Owner/Operator
Vacmop Cleaning Services
02.2002 - Current
IICRC