Peter Alfred Colman
Clovelly Park,Australia
Summary
Reliable, experienced, and high performing business leader/manager recognised for extensive experience in Business Management, Financial Management, Sales Management, Customer Service Management and Business and Staff Development within Finance and Retail industries. A results-focused Sales Leader/Manager exceptional in delivering evidence-based strategic solutions to complex problems. Possesses executive experience in banking, people management and credit management frameworks. Well-versed in empowering staff to meet objectives and ensure personal goals are met. Talented in establishing credibility and building positive relationships with diverse individuals and skilled in delivering high quality, innovative solutions that achieve profitability and organisational growth. Looking for a role to apply business, credit, people management and customer experience and skills and significantly contribute to making a real difference within the industry.
Overview
15
15
years of professional experience
Work History
Head of Lendigroup (Aussie) SA/NT
Lendigroup Pty Ltd
Adelaide, SA
10.2024 - Current
- Lead a high-performing team within South Australia to meet sales targets, increase recruitment headcount, and maintain retention among existing teams.
- Create, manage, implement, and host recruitment information sessions, providing a holistic view of the Aussie proposition for individuals looking for a career in mortgage broking, or for individuals looking for a change of scene from their current aggregators
- Delivered presentations to senior management and stakeholders to report on progress and results.
- Plan, implement, and cultivate a high-value culture within Aussie, hosting and creating regular meetings to discuss business performances, market conditions, and upcoming events, to provide a high-quality context of Aussie's roadmap to find, buy, and own journey through customer acquisition.
- Facilitate and host regular team meetings with franchisees, retail loan writers, and mobile brokers.
- Provided coaching and guidance to each business owner to review sales strategies, compliance regulations, diversification of income streams, and skills gaps within their teams, and helped them increase efficiencies.
- Provided coaching and guidance to the sales teams on best practices, from lead acquisition to settlement (closed), guiding process-driven lead sales.
- Facilitated large change management structures with a localised team, and ensured limited disruption to business efficiencies and customer journeys.
- Monitored performance metrics such as revenue targets, return on investment, and cost per acquisition to ensure that the achievement of organizational goals was met.
- Led and managed local area marketing activations, including the Adelaide Royal Show, liaising with key stakeholders to ensure high brand awareness, customer acquisition levers, and pipeline management.
- Worked with and supported marketing teams on local area activations, assets, and promotions to support the Aussie broker network, to help increase new customer acquisition.
- Used change methodologies to increase sales, and led projects for increased productivity.
- Cultivated strong professional relationships with suppliers and key stakeholders to drive long-term business development aspirations.
- Organised training, coaching, and regular masterclass sessions with lender and non-mortgage product stakeholders to increase awareness and support income diversification, and lender penetration across broker networks' portfolios.
- Resolved customer complaints promptly by providing appropriate solutions, or referring them to relevant departments.
- Regularly monitor the state's performance statistics and trends, working proactively with team members to quickly spot opportunities for coaching, retraining, and support to ensure that business levels are consistently achieved.
- Identified areas of improvement in current processes, and developed solutions to optimize efficiency.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed relationships with key customers and partners to build a strong network, maximize sales opportunities, and grow corporate relationships with SA.
- Led and took ownership of customer complaints, managing the customer end-to-end, to ensure a pleasant, smooth journey for retention and growth purposes.
- Increased revenue generation by collaborating with senior executives to assess regional performance, and develop new sales strategies.
Retail Business Consultant
Lendigroup Pty Ltd (Aussie Home Loans)
Adelaide, South Australia
02.2020 - 09.2024
- Manage a portfolio of $1.71 billion and provide leadership support to 13 franchise stores, including 21 franchise owners, and 36 store brokers, to successfully increase revenue, customer, and portfolio growth.
- Organize and conduct franchisee and store broker meetings to discuss current sales, customer, and risk KPIs, with a view to sharing best practices among the teams.
- Deliver outstanding business support, including coaching, mentoring, and training, to help brokers achieve and build a sustainable business.
- Facilitate credit coaching sessions among new and long-tenured brokers to assist with lodgments ranging from simple applications to more complex ones, such as trust applications and self-employed.
- Take ownership of customer concerns and complaints, and follow them through until the end, working with relevant business partners to ensure a smooth and successful conclusion.
- Assist lender partner BDMs by offering influencing techniques to increase application submissions, and being the conduit between Aussie and our business partners.
- Supporting franchisee store growth by providing help and guidance with business plans, cash flow projections, and developing strategies to achieve goals centered around customer and portfolio growth.
- Help grow the store headcount by interviewing all potential store brokers in South Africa, with a view to placing the candidates in stores where required.
- Provide ongoing support and coaching around risk-related matters to ensure my teams maintain a well-balanced risk scorecard.
- Manage and support managing marketing budgets for franchisees, brokers, and Aussie, providing guidance on where best to invest funds to help generate business activities.
- Organize highly engaging team training and coaching to further support the network in business development plans, including attending appointments to help cement the relationship between the broker and the referral/business partner.
- Act as an MFAA mentor, train new mortgage brokers in lodging their first deals, mitigating risk, and successfully introducing the Best Interest Duty (BID) to the broker market.
- Increased settlement growth by 13% in FY21, while supporting new industry brokers with business development methods and building referral networks with key stakeholders.
- Successfully increased YOY by 54.24%, approved applications by 24%, settled applications by 13%, and broker retention by 24%.
- Attained positive outcomes by helping achieve $1 billion in settlements for the first time in South Australian history.
- Ensured significant success in driving Mortgage Protection Policies, with sales up 45 percent, and considerable success in driving Asset Finance, with 80 percent of stores now selling the product.
- Act as a lead broker in discussions to improve performance metrics, including 33% of Aussie brokers transitioning to a senior Aussie broker.
- Winning both the MFAA BDM of the Year Aggregator and the Retail Sales Leader of the Year Award FY22.
Mobile Business Leader
Lendigroup Pty Ltd (Aussie Home Loans)
07.2018 - 02.2020
- Managed a settlement portfolio of $114 million and 18 mobile brokers, and ensured the growth and development of Aussie Mobile Brokers.
- Achieved exceptional growth by collaborating closely and effectively with the brokers, gaining a solid understanding of their personal and professional motivations.
- Provided outstanding business strategy solutions and support, and aggressive marketing know-how, while successfully growing the customer base and building confidence and capability.
- Delivered valuable support on complex lending applications, including lender credit policies, risk mitigation, income and financial statements, identity, and privacy declarations.
- Successfully transitioned six Aussie brokers to senior Aussie brokers, and helped brokers increase revenue streams by 12% in 2020/21.
- Significantly increased broker retention by 12% and settlement numbers by 16.5% in 2019–2020.
Branch Manager
Bendigo Bank
Marion and Christies Beach, Adelaide
01.2016 - 01.2018
- Managed 15 staff and reported directly to the SA Area Manager in a highly professional manner
- Delivered transparent information about the latest bulletins and branch operational procedures
- Undertook branch audits and successfully developed an annual branch business plan, increasing profitability by 11%
- Compiled clear and informative operational and risk reports detailing financial metrics, coordinated special update and conversion projects, and monitored KPI's closely and diligently
- Rectified income hemorrhage at Marion branch and converted losses into gains by applying the 'leader to peer support' method
- Increased growth by 12% and effectively executed loan origination processes, including ordering credit reports, appraisals, preliminary title reports, Equifax searches, environmental reports and insurance information
- Increased cross-sale metrics by 4% by designing and implementing sales and service strategies
- Boosted customer foot traffic by 12.5% while educating customers on loan products and credit options
Small Business Specialist
ANZ Bank
Adelaide
01.2014 - 01.2016
- Collaborated closely and effectively with companies to help them find ways to improve their processes, policies, and procedures
- Organised meetings with business clients to openly and effectively discuss operational challenges, evaluated business data to identify areas of opportunity accurately and helped clients optimise business strategies
- Conducted customer and broker interviews in a highly effective manner and led staff training and mentoring to ensure lasting results
- Established solid and effective professional relationships with brokers and accountants built on credibility and trust
- Successfully analysed financial data, including budget plans, cash flow forecasts and P&L
- Attained exceptional results by growing the customer base by 76% and achieving lending target of 154%
Business Banking Manager
ANZ Bank
Adelaide
01.2013 - 01.2014
- Effectively managed 110 small business customers and lending funds ranging from $200k-$1m
- Developed sales goals and ensured the team of business bankers met those goals
- Managed business bankers, ensuring they were developing solid relationships with their business customers
- Monitored the department to ensure it complied with the bank and banking policies and procedures
- Provided strong leadership, motivation and highly engaging training to all new business bankers
- Formed strong professional relationships with large customers and developed business with existing clients
- Successfully managed a deposit-based portfolio and grew deposits under management by $18m
- Attained exceptional outcomes by growing customer set by 16%
- Achieved lending and cross-sale targets by supporting brokers and accountants in structuring loan requests with a 70% success rate
Small Business Specialist
ANZ Bank
Mount Gambier, South Australia
01.2011 - 01.2013
- Provided exceptional support to the Mount Gambier branch to achieve its Small Business Target
- Successfully promoted ANZ's Asset Finance in the Southeast and achieved prime targets
- Mentored and trained new and existing staff to maximise referrals and conducted data analysis, including budget plans, cash flow forecasts, P&L and thresholds
- Responded to customer queries promptly by the closing of business the same day
Education
Diploma of Finance and Mortgage Broking Management -
The National Finance Institute
09.2023
Tier 2 Compliance in Financial Services -
Deakin University
08.2017
CeMAP, Certificate III in Mortgage Advice and Practice -
London Institute of Banking and Finance
06.2006
Skills
- Office 365
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Power BI
- Mortgage Originator Platform
- Salesforce
- Microsoft Teams
- Channel Management
- Business Management
- Business Development
- Sales Management
- Project Management
- Customer Management
- Financial Management
- Stakeholder Engagement
- Staff Management
- Administrative Management
- Excellent communication
- Complex Problem-solving
- Salesforce management
- Change management
- Risk management
- Coaching and mentoring
- Customer relationship management (CRM)
- Business development
- Recruiting and interviewing
- Staff development
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Head of Lendigroup (Aussie) SA/NT
Lendigroup Pty Ltd
10.2024 - Current
Retail Business Consultant
Lendigroup Pty Ltd (Aussie Home Loans)
02.2020 - 09.2024
Mobile Business Leader
Lendigroup Pty Ltd (Aussie Home Loans)
07.2018 - 02.2020
Branch Manager
Bendigo Bank
01.2016 - 01.2018
Small Business Specialist
ANZ Bank
01.2014 - 01.2016
Business Banking Manager
ANZ Bank
01.2013 - 01.2014
Small Business Specialist
ANZ Bank
01.2011 - 01.2013
Tier 2 Compliance in Financial Services -
Deakin University
CeMAP, Certificate III in Mortgage Advice and Practice -
London Institute of Banking and Finance
Diploma of Finance and Mortgage Broking Management -
The National Finance Institute
Volunteer Experience
- Food Bank, Volunteer
- OZ Harvest, Volunteer
References
- Corey Drew, State Manager SA/WA, Victory Aggregation SA/WA, 0406 997 465
- Graeme Hahn, Liberty Business Development Manager, SA/WA, 0434 338 551
- Scott Hills, La Trobe Business Development Manager, SA//WA, 0440 126 085
Hobbies and Interests
- Golf
- Soccer/Football
- Basketball
- Family
Awards
- 01/01/24, Finalist MFAA Excellence Award, BDM of the Year Nationally
- 01/01/24, Winner MFAA Excellence Award, BDM of the Year Aussie (SA/NT)
- 01/01/23, Runner Up Aussie Retail Sales Leader of the Year Nationally
- 01/01/23, Winner Advisor, Better Business Awards Aussie (SA/NT)
- 01/01/23, Winner MFAA Excellence Award, BDM of the Year Aussie (SA/NT)
- 01/01/23, Finalist MFAA Excellence Award, BDM of the Year Nationally
- 01/01/22, Winner Aussie Retail Sales Leader of the Year Nationally
- 01/01/22, Winner MFAA Excellence Award, BDM of the Year Aussie (SA/NT)
- 01/01/22, Finalist MFAA Excellence Award, BDM of the Year Nationally
- 01/01/21, Nominated Aussie Sales Leader of the Year Nationally
- 01/01/21, Finalist MFAA Excellence Award, BDM of the Year Aussie (SA/NT)
- 01/01/16, ANZ Small Business Specialist of the Year (SA/NT)
- 01/01/15, Nominated ANZ Small Business Specialist of the Year (SA/NT)
Education And Trainings
- Diploma of Finance and Mortgage Broking Management, The National Finance Institute, 09/01/23
- CeMAP, Certificate III in Mortgage Advice and Practice, London Institute of Banking and Finance, 06/01/06
- Tier 2 Compliance in Financial Services, Deakin University, 08/01/17
- Customer Dispute Resolution, 01/01/24
- HSW Incident Reporting Framework, 01/01/24
- Annual Obligations, 01/01/24
- Health Safety & Wellbeing, 01/01/24
- Risk Management, 01/01/24
- Anti-Bribery & Corruption, 01/01/24
- Fraud, 01/01/24
- Valuing Privacy, 01/01/24
- Information Security, 01/01/24