Peter D'Alessi
Essendon,Vic
Summary
Dynamic cafe owner with extensive experience in customer service and exceptional managerial skills at Coffee Addiction. Proven track record in staff recruitment and training, alongside effective inventory management. Adept at fostering customer relationships and implementing successful marketing strategies to boost sales and profitability. Strong food handling knowledge ensures compliance with health regulations.
Overview
36
36
years of professional experience
Work History
Cafe Owner
Coffee Addiction
9 Wallis mall Keilor rd Niddrie , Vic
01.2000 - Current
- Managed daily operations of a busy cafe environment.
- Developed and implemented staff training programs for baristas.
- Oversaw inventory management and supply chain coordination.
- Ensured compliance with health and safety regulations in food service.
- Fostered customer relationships through exceptional service and engagement.
- Coordinated marketing efforts, including social media promotions and events.
- Monitored customer service standards and provided feedback to staff members on performance.
- Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
- Analyzed market trends to determine pricing structure for menu items.
- Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
- Developed and implemented marketing strategies to increase sales and profitability.
- Resolved customer complaints quickly and efficiently using problem-solving skills.
- Performed routine maintenance tasks such as cleaning tables and chairs or restocking supplies.
- Established relationships with local businesses and organizations in order to promote events at the cafe.
- Delivered catering orders promptly to various venues across the city.
- Inspected food quality and packaging before transportation to ensure freshness.
Manager
Stefanis Restaurant
Melbourne
01.1999 - 01.2000
- Daily management of staff & restaurant
- Extensive exposure to external suppliers - volume ordering
- Recruitment of 5-20 staff - with seasonal adjustments
- Reservation bookings - functions
- Complaint resolution
- Exposure to bar attendant procedures
- Altering of menu & prices adjustments
Delivery Driver
Auspack P/L
Sydney rd coburg , Victoria
03.1995 - 04.1999
- Delivered packages to residential and commercial locations efficiently.
- Maintained accurate delivery logs for compliance and tracking purposes.
- Communicated with dispatch regarding route changes and delivery issues.
- Assisted in loading and unloading packages for timely deliveries.
Waiter
Tucci on Lygon Restaurant
Carlton
01.1993 - 01.1999
- Daily communication with staff & chefs
- Organising & booking functions - telephone based
- Receiving orders
- Extensive customer liaison
- Exposure to bar attendant procedures
Delivery Driver
Four n twenty
City , Victoria
02.1991 - 04.1995
- Delivered packages to residential and commercial locations efficiently.
- Maintained accurate delivery logs for compliance and tracking purposes.
- Communicated with dispatch regarding route changes and delivery issues.
Cleaner
Ogemi Services Pty Ltd
Tullamarine
01.1990 - 01.1993
- Kitchen hand tasks
- Removing & relocation of plates, bowls etc
- Cleaning of work benches
- Empty of rubbish
Education
Food And Safety Certificates 1,2 & 3 - Food And Safety
Kangan Tafe
Broadmeadows , Vic 02.2000 - 02.2000
Responsible Service Of Alcohol - Responsible Service of Alcohol
Kangan Tafe
City , Vic 02.2000 - 02.2000
First Aid Level 2 Workplace First Aid Level 3 Basic Life Support Level 1 Cpr Refresher St. John’s Ambulance - First Aid
Kangan Tafe
Broadmeadows Tafe , Vic 03.1999 - 03.1999
Skills
- Excellent managerial skills
- Recruitment & dismissal procedures
- Extensive experience in Customer Service related tasks
- Excellent communication skills
- Food handling knowledge & experience
- Paperwork & administrative exposure
- Basic Computer literacy
- Travelling experience
Contact - Phone
(03) 9331 1498, 0419 353 574
Timeline
Food And Safety Certificates 1,2 & 3 - Food And Safety
Kangan Tafe
02.2000 - 02.2000
Responsible Service Of Alcohol - Responsible Service of Alcohol
Kangan Tafe
02.2000 - 02.2000
Cafe Owner
Coffee Addiction
01.2000 - Current
First Aid Level 2 Workplace First Aid Level 3 Basic Life Support Level 1 Cpr Refresher St. John’s Ambulance - First Aid
Kangan Tafe
03.1999 - 03.1999
Manager
Stefanis Restaurant
01.1999 - 01.2000
Delivery Driver
Auspack P/L
03.1995 - 04.1999
Waiter
Tucci on Lygon Restaurant
01.1993 - 01.1999
Delivery Driver
Four n twenty
02.1991 - 04.1995
Cleaner
Ogemi Services Pty Ltd
01.1990 - 01.1993