Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Peter Dang

Sydney,NSW

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Waiter

Highlands Coffee
05.2021 - 08.2021
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Assistant

Hanoi Riot Fashion Brand
08.2021 - 10.2022
  • Directly advise and introduce products to customers.
  • Master information related to products and services.
  • Collaborate with the Marketing team in shooting at the store to attract customers and boost the company's sales
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.

SME Intern

MILITARY COMMERCIAL JOINT STOCK BANK
03.2023 - 08.2023
  • Doing basic office tasks such as scanning, printing and drafting documents.
  • Calling customers to request the reactivation of their business account and solving unexpected issues such as devices changes and forgotten passwords.
  • Telesales for newly opened business accounts.
  • Entering documents and data for customers opening business accounts

Education

Bachelor Of Commerce

Macquarie University
Sydney, NSW
02.2025

Skills

  • Complex Problem-Solving
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Friendly and Helpful
  • Team Cooperation
  • Reliable and Responsible
  • Adaptable and Flexible
  • Active Listening
  • Verbal Communication
  • Multitasking Abilities

Accomplishments

  • Hit and exceeded sales KPI by 30% by the first month working at Hanoi Riot
  • Cold-called 20+ potential clients daily, with a closing rate of 10% to 20%.
  • Successfully open an SME account by the first month working at MB bank and was commended in front of the entire department.

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

SME Intern

MILITARY COMMERCIAL JOINT STOCK BANK
03.2023 - 08.2023

Sales Assistant

Hanoi Riot Fashion Brand
08.2021 - 10.2022

Waiter

Highlands Coffee
05.2021 - 08.2021

Bachelor Of Commerce

Macquarie University

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Peter Dang