Experienced law enforcement professional skilled in leadership, crisis management, and community relations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Demonstrates proficiency in conflict resolution, strategic planning, and public safety operations. Known for reliability and fostering supportive, results-driven environment.
Overview
37
37
years of professional experience
Work History
Police Sergeant
New South Wales Police Force
02.1996 - 08.2024
Served as mentor and role model to junior officers.
Answered emergency calls for help from citizens and business owners.
Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
Supervised and coordinated daily covert investigations/operations shifts of up to ten officers.
Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
Supervised crowds at busy events to prevent injuries and property destruction.
Led shift briefings to inform officers of objectives for highly sensitive investigation's
Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
Developed and maintained positive relationships with community members.
Coordinated special event security details, working closely with organizers to ensure public safety during large gatherings.
Motivated and trained squad members to become proficient with equipment and daily tasks.
Enhanced officer safety through the development of comprehensive training programs and ongoing performance evaluations.
Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
Conducted internal investigations, addressing both ethical violations and procedural discrepancies among officers.
Strengthened inter-agency cooperation, fostering partnerships with other law enforcement agencies for joint initiatives.
Established and enforced employee performance policies.
Conducted regular audits of department operations, ensuring adherence to established policies and procedures while identifying areas for improvement.
Monitored development of new technologies and tactics to improve police department activities.
Evaluated department performance metrics, identifying areas for improvement and recommending corrective action plans.
Implemented digital record-keeping system, enhancing data accessibility and reducing paperwork for officers.
Enhanced team efficiency by introducing advanced crime reporting tools, streamlining reporting process.
Initiated department-wide fitness program to boost officer physical readiness and mental well-being.
Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
Customer Service Representative
K-Mart Store
07.1987 - 01.1996
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Landscape Gardener
Garden Traditions
02.1994 - 12.1995
Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigour while minimizing pest issues.
Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
Education
Associate Diploma - Horticulture
University of Western Sydney
Sydney, NSW
Advanced Diploma - Public Safety (Surveillance)
Charles Sturt University
Goulburn, NSW
03-2015
Diploma of Policing
Charles Sturt University
Bathurst, NSW
10-2001
Skills
Conducting Staff Performance Evaluations
Team Leadership
Strategic Surveillance Planning
Report Compilation
Document Oversight
Effective Issue Resolution
Collaborative Team Engagement
Policy Implementation Oversight
Strong Prioritization Skills
Excellent communication
Strategic Team Guidance
Accomplishments
Recipient of two Commissioners Commendation's for exemplarily Police work within criminal investigations.