Summary
Overview
Work History
Education
Skills
Additional Information
Referees:
Timeline

Peter Emeka

Rosebery,NSW

Summary

Enthusiastic security personnel eager to contribute to team success through hard work, attention to detail and excellent organizational skills, motivated to learn, grow and excel in the industry with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally, with excellent observational, problem-solving and decision-making skills combined with detail-oriented nature, unparalleled integrity and sound judgment.

Overview

17
17
years of professional experience

Work History

Security Officer

Venues NSW
Sydney, NSW
10.2010 - Current
  • Strict adherence to company specific Standard Operating Manual and Procedures
  • Investigate and resolve potential or identified problems in accordance with legislated powers, site specific policies, procedures, codes of conduct and by-laws
  • Extensive experience in security industry including crowd control and behaviour
  • Assist in enforcement of site access procedures as required
  • Trained in chief warden role including knowledge in emergency response evacuations
  • Monitor and reset alarm systems for fire, intrusions and duress including break glass activations and responds accordingly in line with venue Standard Operating Manual and Procedures
  • Extensive knowledge of electronic access control systems and CCTV monitoring including programming of staff and contractor venue access cards
  • Greeting of venue guests in professional and courteous manner to cultivate welcoming atmosphere while making safety top priority
  • Ensure all visitors, patrons and staff including contractors and sporting partners receive warm reception and service upon arrival and departure from site
  • Maintained constant CCTV visual and foot patrol of venue to remain aware of any developing security situations, including safety and maintenance issues
  • High understanding and practice of requirements regarding Work Health and Safety and Environment
  • Compile comprehensive incident information, shift and occurrence reports
  • Ensures that quality and standards are met within role and acts to overcome standards that are not in place
  • Protected venue security integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval
  • Patrolled and monitored premises including external stakeholders buildings in company vehicles and by foot
  • Acted quickly during emergency situations such as fire alarms evacuation, flooding, and lift entrapment to reduce opportunity for damage and injury
  • Reviewed both security camera footage, live feeds and motion sensor detector to spot trespassers and criminal activity
  • Wrote detailed reports on property damage, fire alarms, theft, presence of unauthorized persons and unusual incidences
  • Drafted email template regarding lost property to give team professionalism it needed when dealing with external clients and their lost property, including creation of two new templates; one for recording malfunctioning CCTV's and other for recording of damaged duress buttons, break glass and access point readers
  • Reported irregularities such as fire and safety hazards to facilities and maintenance department
  • Checking and verification of names and/or photo identification through Noggin system of visitors including staff, contractors and match day passes prior to granting venue/facility access.
  • Actively involved in emergency management and first aid responses
  • Liaise closely to establish and maintain good working relationships with police, fire brigades and other emergency services
  • Familiarity with fire panel systems
  • High experience in delivering security within heighten levels of threat environments
  • Maintain high level of visibility and security awareness
  • Providing strong commitment to frontline customer service and support
  • Exceptional work and personal presentation and attendance
  • Outstanding time management skills, with strong ability to manage and prioritize multiple tasks
  • Excellent verbal and written communication, negotiation, facilitation and conflict resolution skills
  • Demonstrated ability to consistently deliver high standard of security measures, crowd control, search procedures and security operations
  • High degree of awareness in daily searches, white level inspections and hot alerts
  • Capable and experienced in working independently or as part of team
  • Behave in honest, ethical and professional manner at all times
  • Providing advise and recommendations regarding security and emergency trends to Security and Emergency Planning team
  • Ensure safe work practices are employed to maximise work place safety
  • Ability to work efficiently without compromising quality or safety
  • Ability to maintain composure during periods of high stress
  • Ability to meet challenging deadlines
  • Exceptional conflict resolution and problem solving skills
  • Ability to build strong rapport with patrons from diverse range of backgrounds
  • Ability to maintain friendly relationships with cultural and linguistic diverse patrons
  • Experienced in clear report writing and record keeping skills
  • Experienced with Microsoft Office products
  • Ability to supervise large group of employees
  • Extensive experience in Control Room Operations
  • Strong attention to detail
  • Decisive, conscientious, reliable and hard-working
  • Friendly and professional with enthusiastic disposition
  • Ability to step up and go above and beyond without being asked
  • Able to perform rotational shift roster with ability to take on extra work where necessary

Security Supervisor

The World Bar And The Webster's Bar
Sydney, NSW
10.2008 - 06.2019
  • Monitoring of patrons level of intoxication based on Responsible Service of Alcohol requirements
  • Checking of patrons proof of identification prior to entering venue to ensure legal age requirements for entry is met
  • Analysed and produced course-of-action reports and escalated issues outside scope of expertise to management
  • Supported criminal investigations by collaborating fully with local law enforcement representatives
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
  • Contacted law enforcement in case of unauthorized persons, documents and materials
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations
  • Interacted assertively but non-confrontationally with all levels of personnel and general public
  • Oversaw premises, including entry and exit of up to 500 employees and visitors daily
  • Reported irregularities such as fire and safety hazards to management
  • Responded quickly to incidents and assessed active situations for security concerns
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Completed full building and grounds patrols every 30 minutes to spot and investigate concerns
  • Participated in staff meetings, special events and professional development activities
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Coordination of staff deployment to key locations
  • Developed and implemented training methods to promote improved officer performance

Education

Bachelor of Science - Geology & Geophysics And Environmental Studies

The University Of Sydney, Sydney, NSW
04.2021

No Degree - Geographic Information System

Ultimo Tafe, Sydney, NSW
03.2013
  • Awarded Advanced Diploma in Geographic Information Systems

Skills

  • Conflict resolution techniques
  • CCTV Surveillance
  • Safety and Security
  • Superior customer service
  • Relationship building and management
  • Access Systems and Patrol
  • Daily incident reporting
  • First attack fire fighting
  • AED Training
  • Windows XP proficiency
  • Staff Management
  • Security officer development

Additional Information

Qualification: Class 1 A, C, E Security License

Qualification: Chief Fire Warden Certificate

Qualification: Use of Handcuffs and Batons Certificate

Qualification: Responsible Service of Alcohol Certificate

Qualification: First Aid Certificate

Qualification: Provide Advanced Resuscitation Certificate

Qualification: Full unrestricted NSW Driver's and Rider's License

Referees:

Rob Mogus

Precinct and Security Services Manager

Venues NSW

rob.mogus@scgt.nsw.gov.au

02 93800351

Ray Daniels

Manager and Licensee

Webster's Bar

0413491350

Timeline

Security Officer - Venues NSW
10.2010 - Current
Security Supervisor - The World Bar And The Webster's Bar
10.2008 - 06.2019
The University Of Sydney - Bachelor of Science, Geology & Geophysics And Environmental Studies
Ultimo Tafe - No Degree, Geographic Information System

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Peter Emeka