Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Flaherty

Operations Coordinator
Stanmore

Summary

Dedicated professional with six years of customer service experience, including two years in leadership and nearly three years in operations. Motivated by a strong passion for IT and a clear goal to build a career in the field. Adept at problem-solving, process improvement, and enhancing delviery + operations. Possessing strong communication and analytical skills, eager to leverage them in a junior IT consultant role to enhance project management abilities. I'm committed to completing my degree and evolving into a skilled IT professional capable of making a significant impact.

Overview

9
9
years of professional experience
24
24
years of post-secondary education

Work History

OPERATIONS COORDINATOR

SBS MEDIA
08.2023 - Current
  • Formatting the backend of our scheduling software to match sales builds, and to allow an easy booking experience for the sales team.
  • Generating and analysing client data via IBM Cognos analytics.
  • Utilising Campaign analysis tools via tableau to ensure client contracts and KPI’s are accurately adhered to.
  • Ensuring all our in-house advertising material matches with audio.
  • Ensuring all advertisements are placed according to classification, ensuring no classification breaches occur.
  • Liaise with Telstra broadcasting service to Reconcile advertisements that did not make air or cut short

E-COMMERCE- MERCHANDISE, SALES AND MARKETING ADMINISTRATOR - EA TO HEAD OF PARTNERSHIPS

NAKED WINES AUSTRALIA
05.2023 - 08.2023
  • Strategic brand prospecting (Sales development) - Prospecting new potential partners across Australia to increase brand awareness and settle deals that can benefit both naked wines and the potential partner.
  • Communication- acting as liaison between potential partners and the onsite partnerships manager.
  • Coordinating and booking in partner meetings.
  • Precisely uploading data for the merchandising team to present our quarterly trade plan.
  • Meeting KPI’s- ensuring all our service level agreements are heard to and maintaining a consistent pipeline.

E-COMMERCE – DELIVERY/LOGISTICS TEAM LEADER

NAKED WINES AUSTRALIA
06.2022 - 05.2023
  • Complaint Handling – Taking complaints and escalating to appropriate managers or departments.
  • Data Entry – completing batch payments and processing manual orders.
  • Communication- acting as liaison between customer and courier – ensuring courier meets service level agreements.
  • Coordinating daily plans and ensuring daily delivery stats are presented to the wider customer service team.
  • Liaising with the courier to ensure the customer's order is delivered according to instructions.
  • Meeting KPI’s- ensuring all our service level agreements are heard too by answering all enquiries by the end of business.

GAMING/BAR ATTENDANT/ADMINISTRATION ASSISTANT

THE PITTWATER RSL
02.2022 - 06.2022
  • Complaint Handling – Taking verbal and written complaints.
  • Data Entry – Excel data entry for cash and eftpos and ATM reconciliations. (3 days per week secondment)
  • Written and Verbal Communication – completing incident reports on behalf of the operations manager, emailing members about current upcoming promotion.
  • Reception duties- answering inbound calls, answering customer enquiries related to events, functions or specials, signing up new members and batching members into our system.
  • Stock take- Order beverages and cleaning products for front of house and back of house operations.

GAMING/BAR ATTENDANT

ALH GROUP
10.2017 - 06.2020
  • Data Entry – Excel data entry for hourly turnover for business.
  • Time Management skills – Prioritizing and multitasking to complete paperwork within a timely matter.
  • Written and Verbal Communication – completing incident reports on behalf of the gaming manager.
  • Problem solving skills– using initiative to solve problems and complete tasks independently within the gaming room, recognizing problem gambling and offering support services that would benefit the patrons’ circumstances.

WAITER/BAR ATTENDANT

THE BOATHOUSE TAVERN
09.2016 - 10.2017
  • Complaint handling – Taking verbal complaints as a third party (on duty managers behalf).
  • Customer service- Seating customers and taking food and drink orders.
  • Time management- Multitasking to complete tasks within a timely matter.
  • Cleaning – using a variety of chemicals to clean the kitchen, bar and bistro.

JUNIOR KITCHEN HAND

THE PORT CLUB
03.2016 - 09.2016
  • Cleaning - General and commercial cleaning.
  • Verbal communication skills – Communication with chefs during service.
  • Time management – prioritizing food preparation and cleaning within timely matter.

Education

Bachelor of Computer Science - Computer Science

SAE
Sydney, Australia
04.2001 - 05.2025

Skills

Salesforce

IMB Cognos Analytics

Python (intermediate)

Javascript (beginner)

Risk management

Administrative management

DevOps Foundations

Data analysis

Tableau

Scheduling

Data Visualization

Operational planning - Strategic planning

Problem solving

Timeline

OPERATIONS COORDINATOR

SBS MEDIA
08.2023 - Current

E-COMMERCE- MERCHANDISE, SALES AND MARKETING ADMINISTRATOR - EA TO HEAD OF PARTNERSHIPS

NAKED WINES AUSTRALIA
05.2023 - 08.2023

E-COMMERCE – DELIVERY/LOGISTICS TEAM LEADER

NAKED WINES AUSTRALIA
06.2022 - 05.2023

GAMING/BAR ATTENDANT/ADMINISTRATION ASSISTANT

THE PITTWATER RSL
02.2022 - 06.2022

GAMING/BAR ATTENDANT

ALH GROUP
10.2017 - 06.2020

WAITER/BAR ATTENDANT

THE BOATHOUSE TAVERN
09.2016 - 10.2017

JUNIOR KITCHEN HAND

THE PORT CLUB
03.2016 - 09.2016

Bachelor of Computer Science - Computer Science

SAE
04.2001 - 05.2025

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Peter FlahertyOperations Coordinator