Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Peter Fry

Brisbane

Summary

Service professional with strong track record in delivering high-quality customer experiences. Skilled in managing client relationships, resolving issues, and ensuring satisfaction. Known for effective team collaboration and adaptability in fast-paced environments. Strong communicator with focus on achieving measurable results and continuous improvement.

Overview

19
19
years of professional experience

Work History

Senior Service ExecutiveSenior Service Executive

TelstraTelstra
12.2013 - Current
  • Accountability for & Governance off all service and delivery interactions (including provisioning, assurance, project management, contract compliance etc) for a portfolio of Enterprise customer across Mining, Construction and Non for Profit sectors.
  • Ensuring exceptional levels of customer satisfaction are achieved by identifying and remedying pain points and following a process of constant improvement.
  • Stakeholder management both internal & external at Executive level with a focus on building and maximising customer relationships and influencing overall experience with all touch points
  • Scope, develop and manage Projects to address ongoing and systemic issues across all service elements
  • Key stakeholder and contributor for tenders in relation to service management offerings
  • Skills: Customer Relationship Management (CRM)
  • Customer ServiceSkills: Customer Relationship Management (CRM)
  • Customer Service

Service ExecutiveService Executive

TelstraTelstra
10.2008 - 12.2013
  • Meet expectations and needs of an Enterprise grade customer portfolio while ensuring Telstra business requirements are still being adhered to
  • Provide strong Service Delivery framework including regular Service Review Meetings and Healthchecks
  • Management of escalated service issues including extensive fault management
  • Proactively provide service tools to Telstra customers which benefit and enable growth of their business

Scheduler - National Works Programming WorkScheduler - National Works Programming Work

TelstraTelstra
04.2007 - 10.2008
  • Create baseline projects to satisfy current and future customer demand of the Telstra Network
  • Optimise the efficiency of capital and other expenditure on network investment projects by:
  • Adhering to delivery timeframe
  • Maintain budget
  • Ensure required quality
  • Achieve customer satisfaction

Centre For Customer Experience (CCE) Specialist TelstraCentre For Customer Experience (CCE) Specialist Telstra

TelstraTelstra
03.2006 - 04.2007

Education

Diploma of Management - Customer Service Management

CSIA - Customer Service Institute Of Australia
01.2011

High School - undefined

Wynnum High School
01.1996

Skills

  • Exceptional communication
  • Customer relationship management
  • Workflow management
  • Client retention strategies

Interests

  • Baking
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Outdoor Recreation
  • Hiking
  • Reading
  • Cooking

Timeline

Senior Service ExecutiveSenior Service Executive

TelstraTelstra
12.2013 - Current

Service ExecutiveService Executive

TelstraTelstra
10.2008 - 12.2013

Scheduler - National Works Programming WorkScheduler - National Works Programming Work

TelstraTelstra
04.2007 - 10.2008

Centre For Customer Experience (CCE) Specialist TelstraCentre For Customer Experience (CCE) Specialist Telstra

TelstraTelstra
03.2006 - 04.2007

High School - undefined

Wynnum High School

Diploma of Management - Customer Service Management

CSIA - Customer Service Institute Of Australia

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Peter Fry