- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Outdoor Recreation
- Hiking
- Reading
- Cooking
Peter Fry
Brisbane
Summary
Service professional with strong track record in delivering high-quality customer experiences. Skilled in managing client relationships, resolving issues, and ensuring satisfaction. Known for effective team collaboration and adaptability in fast-paced environments. Strong communicator with focus on achieving measurable results and continuous improvement.
Overview
19
19
years of professional experience
Work History
Senior Service ExecutiveSenior Service Executive
TelstraTelstra
Greater Brisbane AreaGreater Brisbane Area
12.2013 - Current
- Accountability for & Governance off all service and delivery interactions (including provisioning, assurance, project management, contract compliance etc) for a portfolio of Enterprise customer across Mining, Construction and Non for Profit sectors.
- Ensuring exceptional levels of customer satisfaction are achieved by identifying and remedying pain points and following a process of constant improvement.
- Stakeholder management both internal & external at Executive level with a focus on building and maximising customer relationships and influencing overall experience with all touch points
- Scope, develop and manage Projects to address ongoing and systemic issues across all service elements
- Key stakeholder and contributor for tenders in relation to service management offerings
- Skills: Customer Relationship Management (CRM)
- Customer ServiceSkills: Customer Relationship Management (CRM)
- Customer Service
Service ExecutiveService Executive
TelstraTelstra
Greater Melbourne AreaGreater Melbourne Area
10.2008 - 12.2013
- Meet expectations and needs of an Enterprise grade customer portfolio while ensuring Telstra business requirements are still being adhered to
- Provide strong Service Delivery framework including regular Service Review Meetings and Healthchecks
- Management of escalated service issues including extensive fault management
- Proactively provide service tools to Telstra customers which benefit and enable growth of their business
Scheduler - National Works Programming WorkScheduler - National Works Programming Work
TelstraTelstra
04.2007 - 10.2008
- Create baseline projects to satisfy current and future customer demand of the Telstra Network
- Optimise the efficiency of capital and other expenditure on network investment projects by:
- Adhering to delivery timeframe
- Maintain budget
- Ensure required quality
- Achieve customer satisfaction
Centre For Customer Experience (CCE) Specialist TelstraCentre For Customer Experience (CCE) Specialist Telstra
TelstraTelstra
Greater Brisbane Area
03.2006 - 04.2007
Education
Diploma of Management - Customer Service Management
CSIA - Customer Service Institute Of Australia
01.2011
High School - undefined
Wynnum High School
01.1996
Skills
- Exceptional communication
- Customer relationship management
- Workflow management
- Client retention strategies
Interests
Timeline
Senior Service ExecutiveSenior Service Executive
TelstraTelstra
12.2013 - Current
Service ExecutiveService Executive
TelstraTelstra
10.2008 - 12.2013
Scheduler - National Works Programming WorkScheduler - National Works Programming Work
TelstraTelstra
04.2007 - 10.2008
Centre For Customer Experience (CCE) Specialist TelstraCentre For Customer Experience (CCE) Specialist Telstra
TelstraTelstra
03.2006 - 04.2007
High School - undefined
Wynnum High School
Diploma of Management - Customer Service Management
CSIA - Customer Service Institute Of Australia