Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.
Overview
28
28
years of professional experience
Work History
National Operations Manager
CSE Crosscom
04.2025 - Current
Recently promoted to this role, as National Operations Manager, I am responsible for overseeing and optimizing operations across multiple regions or sites nationwide. This strategic leadership role ensures operational excellence, consistent service delivery, budget control, robust team performance, and compliance with stringent inventory, logistics, ERP, HSEQ policies and industry standards.
Responsible for 'whole of business' ERP development, supply chain management, national procurement as well as centralised warehousing, inventory management/optimization and national logistics.
Regional Manager - Vic/NSW/Tas
CSE Crosscom
05.2024 - 03.2025
Full P&L, PBT, EBITDA, sales, and operational responsibility for this large, multi-site business across Victoria, NSW & Tasmania. Overseeing daily run-rate business, major project integration as well as mergers & acquisitions. Managing a diversified business operating across many different market segments and managing day-to-day commercial, install, environmental and economic challenges.
General Manager - HVG Manufacturing
Halifax Vogel Group
11.2017 - 03.2024
After four years as State Manager of Victoria/Tasmania for HVG and with a proven record in growth and profitability across the group, I was appointed to the role of General Manager - HVG Manufacturing with the role running concurrently with by State Manager role.
As GM of this business, I have full operational systems, HSEQ, quality, revenue, P&L, and balance sheet accountability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Developed and implemented strategies to increase sales and profitability. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth. Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Formulated policies and procedures to streamline operations. Implemented operational strategies and effectively built customer and employee loyalty. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality/service.
Regional Manager Victoria & Tasmania
Halifax Vogel Group - HVG
11.2017 - 03.2024
The State Manager is responsible for the full P&L of the site and both states coupled with full sales responsibility across a multi-division group business in this region. $40m in sales revenue budgeted pa for this role as the highest yielding revenue and profit center for this national organisation. Responsible for the Victorian & national distribution center at 35,000m2 and 80+ staff. This role was conducted in conjunction with my role as GM HVG Manufacturing within HVG.
HVG is a diversified wholesale distribution business importing semi-finished goods and on selling to manufacturers, fabricators, etc. to convert into finished goods. Two decades of experience in both high-volume sales management coupled with large-scale and multi-site distribution were both utilized to provide rapid growth and expansion for HVG.
Channel Development Manager
Haymes Paint
03.2013 - 08.2017
With a heavily challenged, declining and shrinking channel to market (independent paint stores), this family owned, and Ballarat based national producer of protective coatings was seeking to take control of their distribution channel through direct company ownership and joint venture partnerships in this space. The introduction and challenges of fiercely competitive corporate hardware distribution and vertically integrated competitor models (Dulux/Inspirations) meant Haymes needed an experienced store network professional to help them improve their company owned assets, to drive innovation, development, growth and profitability in both retail and trade environments.
General Manager
Omvivo at Schiavello
02.2007 - 01.2013
Omvivo is a wholly owned subsidiary of the Schiavello Group of companies. Omvivo is a high-end manufacturer, wholesaler, and designer of elegant and functional bathroomware which was specified and used throughout the Schiavello business, primarily in larger corporate fit outs. The main channel to market for Omvivo was through extensive networks of stores in Australia, New Zealand and internationally (Dubai, UAE, USA, and Europe). At its peak, Omvivo was distributing through 1500 individual stores through Australia and New Zealand. As GM of this business, I had full operational, systems, safety, quality, revenue, P&L, and balance sheet accountability.
Store Development Manager
Reece Group
02.2000 - 10.2006
Employed to drive and collaborate with a professional and cohesive management team to develop the high-end retail arm of the Reece plumbing network. Working with the Reece C-suite to develop and achieve growth and profitability for this sector of the business was critical.
All aspects of store development and supply were incorporated into this role, from staff structure and accountability to site identification and acquisitions, destination based digital and 'above the line' marketing programs, to system implementation, in store measuring and auditing. The cohesive integration and cross pollination of retail and trade market segments were critical to the success of the store network being developed.
Commercial Manager - United Kingdom
CP Hart
02.1997 - 11.1999
Source and drive medium and multi density apartment/new home opportunities for this prestigious UK based bathroom and kitchen distributor. Distributing leading bathroom brands and Siematic German manufactured kitchens, this role was responsible for driving sales and volume into these categories across the UK. Full accountability was required for specification, builder engagement, subcontractor engagement, procurement, forecasting and project implementation.
Education
Bachelor's degree - economics and business communication, marketing and public relations
Deakin University
01.1996
Skills
General Management
Operations and Logistics
Multi Site Management
Large scale wholesale distribution
Sales Management & New Business Development
Key Accounts Management
Manufacturing management and product development
Warehouse management
Standard operating procedures
Forecasting
Transportation management
Recruitment and selection
Timeline
National Operations Manager
CSE Crosscom
04.2025 - Current
Regional Manager - Vic/NSW/Tas
CSE Crosscom
05.2024 - 03.2025
General Manager - HVG Manufacturing
Halifax Vogel Group
11.2017 - 03.2024
Regional Manager Victoria & Tasmania
Halifax Vogel Group - HVG
11.2017 - 03.2024
Channel Development Manager
Haymes Paint
03.2013 - 08.2017
General Manager
Omvivo at Schiavello
02.2007 - 01.2013
Store Development Manager
Reece Group
02.2000 - 10.2006
Commercial Manager - United Kingdom
CP Hart
02.1997 - 11.1999
Bachelor's degree - economics and business communication, marketing and public relations