Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Peter Gikeri

Hurstville

Summary

Developed essential skills in fast-paced, collaborative environment, demonstrating strong analytical thinking and problem-solving capabilities. Seeking to transition into new field where these transferable skills can be effectively applied. Committed to contributing to team success and achieving impactful results.

Overview

1
1
Certification

Work History

IT/Network Support Engineer

Tech Domain
03.2025 - Current
  • Resolved 15+ onsite tickets involving L1/L2 desktop, server, and network support for business clients
  • Provided console access to routers, switches, and firewalls for remote engineering teams
  • Performed 20+ hardware installations and replacements, reducing client downtime by 35%
  • Fixed DHCP, DNS, and IP issues to improve network reliability and device connectivity
  • Delivered 100% SLA compliance on critical tasks through timely and accurate troubleshooting
  • Communicated effectively with clients, dispatchers, and technical teams under tight timelines

Trainee

TechSkills Institute
  • Completed a 3-month job-ready program in networking, VoIP, and systems support
  • Configured Cisco routers, switches, and VLANs using IOS and Packet Tracer
  • Designed and tested VoIP infrastructure using CME and Unity Express for 10+ users
  • Improved VoIP call quality by 40% by applying G.729 codec and optimizing bandwidth
  • Documented ACL, NAT, and subnetting configurations for simulated enterprise networks
  • Collaborated with peers on lab projects involving routing, switching, and network security

Education

Associate's degree - Information Technology networking

TAFE NSW
01.2018

Bachelors - Computer Systems Networking and Telecommunications

Polytechnic institute of Australia
01.2023

Skills

  • Network Design
  • IP Addressing & Subnetting (VLSM)
  • LAN/WAN Configuration
  • Network Security
  • Access Control
  • Network Management
  • Network Monitoring
  • Troubleshooting
  • Cisco Routing & Switching (CCNA)
  • Wireless Networking
  • Problem Solving
  • Time management
  • Team collaboration
  • Attention to detail
  • Administrative support

Certification

CCNA, Cisco

Timeline

IT/Network Support Engineer

Tech Domain
03.2025 - Current

Trainee

TechSkills Institute

Bachelors - Computer Systems Networking and Telecommunications

Polytechnic institute of Australia

Associate's degree - Information Technology networking

TAFE NSW

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Peter Gikeri