Peter Graham
Adelaide,SA
Summary
Customer focused Store Manager skilled at providing teams with clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and OTR customer loyalty.
Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed goals. Motivational leader, strategic planner and analytical problem solver with demonstrated record of Kathmandu success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Store Manager RLT
Kathmandu
Adelaide, SA
04.2014 - Current
- Promoted a culture driven by customer-centric practices through targeted initiatives.
- Motivated and guided team members to exceed sales goals.
- Collaborated with Regional Managers to optimize store operations and conduct store audits.
- Represented stores and supported SA and the wider Vic West/central network in the execution of initiatives and processes.
- Trained, mentored and coached Team Members to work towards goals and succession planning.
- Mentored incoming Store Managers across SA to ensure seamless transitions and adherence to operational standards for six consecutive years.
- Managed the West Lakes store.
- Established Glenelg with a new team, attaining AUS Store of the Year 2018. Regional store of the year 2018. AUS service store of the year 2018.
- Managed the Glenelg team to achieve AUS store of the year runner up 2019. Regional store of the year 2019. AUS service store of the year 2019.
- Stepped into the challenging conditions of the disorganized Marion store.
- Oversaw Marion's refit and enhanced performance efficiency to take it from 119 to 65 in AU.
- Oversaw performance and productivity at various retail sites whilst simultaneously achieving goals in a top 20 store.
- Served as gear-up champion for SA.
- Elevated West Lakes and the Tea Tree teams positions on the Maximise Scorecard to secure year-to-date ranks of 7th and 8th.
- Lowered shrinkage costs and greatly improved stock take results.
- Cultivated a positive atmosphere enhancing customer interactions and team dynamics.
Finance Manager/Store Manager
Cash Converters
Adelaide, SA
06.2012 - 01.2014
- Key Responsibilities: Financial management and store operations.
- Managed store budgeting, ensuring financial planning and cost controls.
- Managed contract oversight ensuring compliance.
- Managed cash flow, banking, and financial reconciliation.
- Ensured compliance with industry regulations financial policies and procedures.
- Drove sales performance and implemented revenue-enhancing strategies.
- Monitored (KPIs) and developed action plans.
- Identified opportunities for upselling, cross-selling, and promotional campaigns.
- Developed store-specific promotions. Operational Management.
- Monitored store performance metrics to ensure operational efficiency.
- Implemented and maintained operational policies, procedures, and standards.
- Oversaw inventory management, stock levels, and loss prevention strategies.
- Maintained high levels of customer satisfaction through service excellence.
- Handled escalated customer concerns and ensure resolutions.
- Trained staff on customer engagement and service strategies.
Sales Manager
Keith Bowden Electrical
Adelaide, SA
12.2001 - 03.2012
- Trained, coached, and mentored sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of sales department, including supervision of staff members.
Marketing Consultant/SA Sales Manager
Goodwill Products Consolidated Pty Ltd
Adelaide, SA
05.1998 - 10.2001
- Managed and optimized portfolios to enhance returns.
- Enhanced market penetration through expanded outreach efforts.
- Collaborated with sales representatives to increase customer base.
- Crafted and delivered impactful and engaging presentations to diverse audiences.
- Established strong connections with customers through effective communication.
- Managed office tasks with efficiency and accuracy.
- Ensured timely updates and maintenance of database records.
- Coordinated with graphic designers and developers to ensure cohesive branding across all materials.
- Developed and managed budgets for marketing campaigns, ensuring cost-effectiveness.
Assistant Department Manager
Big W
Albury, NSW
04.1991 - 01.1998
- Managed operations in both home entertainment and sporting goods departments.
- Provided engaging voiceover content for in-store advertising campaigns.
- Organized training sessions for staff.
- Performed daily reconciliation to ensure precise balancing of funds.
- Managed inventory efficiently to ensure optimal stock levels.
- Managed team coordination during fire drills and emergency evacuations.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
Education
Bachelor of Business - Marketing, Management and Leadership
Charles Sturt University
Albury, NSW11-1997
Associate Diploma of Business -
Riverina Institute of TAFE
Albury, NSW12-1994
Certificate of Occupational Studies - Retail Management
Riverina Institute of TAFE
Albury, NSW11-1993
High School Diploma -
Murray High School
Albury, NSW12-1992
Skills
- Experience: Ten years of leadership and proven management expertise with Kathmandu
- Leadership: Strong ability to lead, motivate, and develop teams to win
- Sales & Business Acumen: Proven ability to drive sales and manage budgets
- Customer Service: Excellent interpersonal skills with a passion to lead teams to CLIMB higher
- Operations Management: Experience in inventory, merchandising, and loss prevention
- Problem-Solving: Ability to troubleshoot and make quick decisions in a fast-paced environment
- Flexibility: Willingness to continue to grow with Kathmandu, evolve, adapt and embrace change
Certification
- Car,motor cycle,boat and CASA drone licence.
Affiliations
- Passionate about the outdoors, with a love for motorcycle riding,boating,fishing, and camping. I'm enthusiastic about capturing these adventures through photography and aerial drone imagery, combining creativity with technical skill to document stunning landscapes and experiences."
References
References available upon request.
Timeline
Store Manager RLT
Kathmandu
04.2014 - Current
Finance Manager/Store Manager
Cash Converters
06.2012 - 01.2014
Sales Manager
Keith Bowden Electrical
12.2001 - 03.2012
Marketing Consultant/SA Sales Manager
Goodwill Products Consolidated Pty Ltd
05.1998 - 10.2001
Assistant Department Manager
Big W
04.1991 - 01.1998
Bachelor of Business - Marketing, Management and Leadership
Charles Sturt University
Associate Diploma of Business -
Riverina Institute of TAFE
Certificate of Occupational Studies - Retail Management
Riverina Institute of TAFE
High School Diploma -
Murray High School
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