Peter Hargreaves
Hamilton
Summary
Dynamic manager with a proven track record at Bronte Terrace, excelling in customer service and team leadership. Enhanced operational efficiency and boosted team performance through effective training and conflict resolution. Skilled in decision-making and complex problem-solving, consistently achieving high customer satisfaction and maintaining a safe, organized environment.
Overview
2016
2016
years of professional experience
Work History
Manager
Bronte Terrace/Grange Burn Motel
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Boosted team performance by equipping employees with diverse skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Central Point Motel
Manager
Port Campbell Motor Inn
Manager
Victoia Apartments
Manager
Bunnings Warehouse
Manager
Colac Homesaver Hardware & Joinery
Manager
Bega Motor Inn
01.2013 - 06.2015
Apprentice
Davis Furniture
01.1985 - 12.1988
Education
Year 11 -
Timboon High School
Timboon, VICSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Staff development
- Workforce management
- Safety procedures
- Coaching and mentoring
- Inventory management
- Recruiting and interviewing
Timeline
Manager
Bega Motor Inn
01.2013 - 06.2015
Apprentice
Davis Furniture
01.1985 - 12.1988
Manager
Bronte Terrace/Grange Burn Motel
Manager
Central Point Motel
Manager
Port Campbell Motor Inn
Manager
Victoia Apartments
Manager
Bunnings Warehouse
Manager
Colac Homesaver Hardware & Joinery
Year 11 -
Timboon High School
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