Highly motivated and positive individual with exceptional organizational and communication skills. Master in customer service, adept at efficiently solving problems. Skillfully handles all administrative functions of the practice, ensuring thorough answers and solutions are provided to deliver an exceptional customer experience. Always seeking opportunities to advance and acquire new skills.
Overview
22
22
years of professional experience
Work History
Upholsterer
Hayes Furniture Industry Pty Ltd
11.2023 - Current
Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
Measured, cut and sewed materials to fit specifications.
Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Demonstrated leadership skills in managing projects from concept to completion.
Furniture repair technician.
Antique restoration .
full lounge recovery service
New furniture designs for commercial clients.
Service Advisor
Kratzmann Caravans
06.2020 - Current
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Gathered paperwork and contacted customers to book appointments.
Responded to all customer inquiries thoroughly and professionally.
Proved successful working within tight deadlines and fast-paced atmosphere.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Developed estimates by costing materials, supplies and labor.
Maintained high customer satisfaction standards to meet or exceed targets.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Upholsterer
Ready2go Furniture
06.2023 - 11.2023
Measured, cut and sewed materials to fit specifications.
Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Stretched and tacked fabric into place.
Padded seats and arms with batting and cardboard.
Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
Worked effectively in fast-paced environments.
Design and upholster new products for commercial furniture.
Custom upholstery recover for interior designers .
Upholsterer
Apollo Motorhome Holidays
09.2020 - 06.2023
Stretched and tacked fabric into place.
Padded seats and arms with batting and cardboard.
Carried out day-day-day duties accurately and efficiently.
Recognized and reported defective material and equipment to shift supervisor.
Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Measured, cut and sewed materials to fit specifications.
Received and processed both written and verbal instructions, prints and work orders.
Created patterns for manufacturing and samples for trade shows.
Sales Associate
Harvey Norman
07.2021 - 02.2022
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Cafe Owner
PETER & CHERIE HAYES INVESTMENTS PTY LTD
02.2017 - 12.2019
Ensured exceptional guest experiences through attentive service
Offered product samples, answered questions and helped customers find items
Engaged in suggestive selling and other sales techniques
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
Assisted wait staff with timely food delivery and guest requests
Monitored dining room inventory and replenished as necessary
Developed standard operating procedures and document workflows for current and future process steps
Supervised and led employees to high performance levels in cross-functional matrix management structure
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Suggested additional items and offered samples of weekly promotional items to increase store sales
Supported serving staff in delivering accurate and well-presented food orders
Applied proactive and resourceful nature to create pleasant guest experiences
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Restocked condiments and drink station supplies to maintain customer satisfaction
Consulted with customers to assess needs and propose optimal solutions.
Evaluated suppliers to maintain cost controls and improve operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and motivated employees to perform daily business functions.
Managed day-to-day business operations.
Service Technician
Nick Scali Furniture
11.2010 - 07.2016
Efficiently troubleshot and repaired Furniture to cut company costs and maximize productivity
Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements
Supervised and led employees to high performance levels in cross-functional matrix management structure
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Furniture wear, protecting company reputation and loyal client base
Liaised with Management to organize and perform quality standard training for new and existing staff
Communicated value and position to sales team and developed tools to support selling process
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Serviced and repaired Furniture according to manufacturer guidelines
Gained equipment knowledge and expertise through research and repair experience
Tracked all changes and actions in computer-based documentation system
Provided information to customers regarding repair or service options
Streamlined preventive maintenance repair processes to ensure timely completion
Explained diagnostic findings to customers and outlined repair or service options.
Inspected equipment to diagnose operational issues.
Evaluated systems according to predetermined checklist and noted issues.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Adhered to safety protocols and policies to reduce workplace hazards.
Cabinet Maker
JJ'S Kitchens
12.2006 - 08.2010
Worked with clients to design custom cabinets and budgets
Interior design knowledge
Estimated costs for custom cabinets including design, material, installation
Installed hardware such as drawer pulls, hinges and handles
Developed and retained excellent tool and machinery skill, including mastery of table saw, band saws, edge bander, clamps and drills, and utilized knowledge to produce consistent, top-quality work
Completed tear-down of existing structures and prepared for new construction
Managed work with little supervision
Measured and cut materials to specified dimensions to achieve precise fit.
Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
Worked with clients to design and construct custom cabinets based on needs and preferences.
Installation understanding
Installed hardware such as drawer pulls, hinges, and handles.
Furniture Sales Consultant
Durashine Furniture
01.2005 - 12.2009
Educated customers on promotions to enhance sales
Increased brand awareness through event marketing, demonstrations, sales and brand promotion
Assisted customers by answering questions and fulfilling requests
Opened and closed store independently when needed and prepared nightly bank drop for manager
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
Listened to customer needs and desires to identify and recommend optimal products
Sales Floor Team Member
Bunnings Warehouse
02.2003 - 03.2004
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Answered questions about store policies and concerns to support positive customer experiences
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
Assisted customers by answering questions and fulfilling requests
Trained in successful strategies to meet operational and sales targets
Answered questions from customers regarding plumbing materials and products
Recommended plumbing products that would fulfil customer requirements
Liaised with Tradesman to organize their orders behind the Trade Desk
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
Checked shelves in my department to ascertain which merchandise required replenishment
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk
Assessed floor displays to determine which merchandise required restocking
Replenished inventory with focus on addressing customer needs
Prepared products for sales floor by adding tags and readying pallets or restocking
Assisted customers by carrying packages and bags and securing purchases in vehicles
Assisted customers based on currently available product, promotional and policy information
Helped customers complete purchases, including processing payments and bagging items
Education
No Degree - Certificate IV in Work Health And Safety
Work Place
06.2022
No Degree - Certificate IV Small Business
Online
Sydney
05.2009
No Degree - Upholstery Trade
Tafe
Sydney, NSW
11.1996
Skills
Outstanding leadership techniques
Patternmaking
Excellent time management
Sewing
Customer needs assessment
Opening and closing procedures
POS system operation
Training and development
Design and construction expertise
Safety procedures
Hospitality services
Food safety supervisor
Eclipse software
Timeline
Upholsterer
Hayes Furniture Industry Pty Ltd
11.2023 - Current
Upholsterer
Ready2go Furniture
06.2023 - 11.2023
Sales Associate
Harvey Norman
07.2021 - 02.2022
Upholsterer
Apollo Motorhome Holidays
09.2020 - 06.2023
Service Advisor
Kratzmann Caravans
06.2020 - Current
Cafe Owner
PETER & CHERIE HAYES INVESTMENTS PTY LTD
02.2017 - 12.2019
Service Technician
Nick Scali Furniture
11.2010 - 07.2016
Cabinet Maker
JJ'S Kitchens
12.2006 - 08.2010
Furniture Sales Consultant
Durashine Furniture
01.2005 - 12.2009
Sales Floor Team Member
Bunnings Warehouse
02.2003 - 03.2004
No Degree - Certificate IV in Work Health And Safety
Work Place
No Degree - Certificate IV Small Business
Online
No Degree - Upholstery Trade
Tafe
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