Peter Hayes
Brisbane,QLD
Summary
Highly motivated and positive individual with exceptional organizational and communication skills. Master in customer service, adept at efficiently solving problems. Skillfully handles all administrative functions of the practice, ensuring thorough answers and solutions are provided to deliver an exceptional customer experience. Always seeking opportunities to advance and acquire new skills.
Overview
22
22
years of professional experience
Work History
Upholsterer
Hayes Furniture Industry Pty Ltd
11.2023 - Current
- Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
- Measured, cut and sewed materials to fit specifications.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Demonstrated leadership skills in managing projects from concept to completion.
- Furniture repair technician.
- Antique restoration .
- full lounge recovery service
- New furniture designs for commercial clients.
Service Advisor
Kratzmann Caravans
06.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Gathered paperwork and contacted customers to book appointments.
- Responded to all customer inquiries thoroughly and professionally.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Upholsterer
Ready2go Furniture
06.2023 - 11.2023
- Measured, cut and sewed materials to fit specifications.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Stretched and tacked fabric into place.
- Padded seats and arms with batting and cardboard.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Worked effectively in fast-paced environments.
- Design and upholster new products for commercial furniture.
- Custom upholstery recover for interior designers .
Upholsterer
Apollo Motorhome Holidays
09.2020 - 06.2023
- Stretched and tacked fabric into place.
- Padded seats and arms with batting and cardboard.
- Carried out day-day-day duties accurately and efficiently.
- Recognized and reported defective material and equipment to shift supervisor.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Measured, cut and sewed materials to fit specifications.
- Received and processed both written and verbal instructions, prints and work orders.
- Created patterns for manufacturing and samples for trade shows.
Sales Associate
Harvey Norman
07.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Cafe Owner
PETER & CHERIE HAYES INVESTMENTS PTY LTD
02.2017 - 12.2019
- Ensured exceptional guest experiences through attentive service
- Offered product samples, answered questions and helped customers find items
- Engaged in suggestive selling and other sales techniques
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Assisted wait staff with timely food delivery and guest requests
- Monitored dining room inventory and replenished as necessary
- Developed standard operating procedures and document workflows for current and future process steps
- Supervised and led employees to high performance levels in cross-functional matrix management structure
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Suggested additional items and offered samples of weekly promotional items to increase store sales
- Supported serving staff in delivering accurate and well-presented food orders
- Applied proactive and resourceful nature to create pleasant guest experiences
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Restocked condiments and drink station supplies to maintain customer satisfaction
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
Service Technician
Nick Scali Furniture
11.2010 - 07.2016
- Efficiently troubleshot and repaired Furniture to cut company costs and maximize productivity
- Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements
- Supervised and led employees to high performance levels in cross-functional matrix management structure
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Furniture wear, protecting company reputation and loyal client base
- Liaised with Management to organize and perform quality standard training for new and existing staff
- Communicated value and position to sales team and developed tools to support selling process
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Serviced and repaired Furniture according to manufacturer guidelines
- Gained equipment knowledge and expertise through research and repair experience
- Tracked all changes and actions in computer-based documentation system
- Provided information to customers regarding repair or service options
- Streamlined preventive maintenance repair processes to ensure timely completion
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
Cabinet Maker
JJ'S Kitchens
12.2006 - 08.2010
- Worked with clients to design custom cabinets and budgets
- Interior design knowledge
- Estimated costs for custom cabinets including design, material, installation
- Installed hardware such as drawer pulls, hinges and handles
- Developed and retained excellent tool and machinery skill, including mastery of table saw, band saws, edge bander, clamps and drills, and utilized knowledge to produce consistent, top-quality work
- Completed tear-down of existing structures and prepared for new construction
- Managed work with little supervision
- Measured and cut materials to specified dimensions to achieve precise fit.
- Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
- Worked with clients to design and construct custom cabinets based on needs and preferences.
- Installation understanding
- Installed hardware such as drawer pulls, hinges, and handles.
Furniture Sales Consultant
Durashine Furniture
01.2005 - 12.2009
- Educated customers on promotions to enhance sales
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Assisted customers by answering questions and fulfilling requests
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Listened to customer needs and desires to identify and recommend optimal products
Sales Floor Team Member
Bunnings Warehouse
02.2003 - 03.2004
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Answered questions about store policies and concerns to support positive customer experiences
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Assisted customers by answering questions and fulfilling requests
- Trained in successful strategies to meet operational and sales targets
- Answered questions from customers regarding plumbing materials and products
- Recommended plumbing products that would fulfil customer requirements
- Liaised with Tradesman to organize their orders behind the Trade Desk
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Checked shelves in my department to ascertain which merchandise required replenishment
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk
- Assessed floor displays to determine which merchandise required restocking
- Replenished inventory with focus on addressing customer needs
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Assisted customers by carrying packages and bags and securing purchases in vehicles
- Assisted customers based on currently available product, promotional and policy information
- Helped customers complete purchases, including processing payments and bagging items
Education
No Degree - Certificate IV in Work Health And Safety
Work Place
06.2022
No Degree - Certificate IV Small Business
Online
Sydney05.2009
No Degree - Upholstery Trade
Tafe
Sydney, NSW11.1996
Skills
- Outstanding leadership techniques
- Patternmaking
- Excellent time management
- Sewing
- Customer needs assessment
- Opening and closing procedures
- POS system operation
- Training and development
- Design and construction expertise
- Safety procedures
- Hospitality services
- Food safety supervisor
- Eclipse software
Timeline
Upholsterer
Hayes Furniture Industry Pty Ltd
11.2023 - Current
Upholsterer
Ready2go Furniture
06.2023 - 11.2023
Sales Associate
Harvey Norman
07.2021 - 02.2022
Upholsterer
Apollo Motorhome Holidays
09.2020 - 06.2023
Service Advisor
Kratzmann Caravans
06.2020 - Current
Cafe Owner
PETER & CHERIE HAYES INVESTMENTS PTY LTD
02.2017 - 12.2019
Service Technician
Nick Scali Furniture
11.2010 - 07.2016
Cabinet Maker
JJ'S Kitchens
12.2006 - 08.2010
Furniture Sales Consultant
Durashine Furniture
01.2005 - 12.2009
Sales Floor Team Member
Bunnings Warehouse
02.2003 - 03.2004
No Degree - Certificate IV in Work Health And Safety
Work Place
No Degree - Certificate IV Small Business
Online
No Degree - Upholstery Trade
Tafe
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