Summary
Work History
Education
Skills
Timeline
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Peter Hessen

Peter Hessen

Maddington,WA

Summary

Dynamic sales and parts management professional with proven success, enhancing customer relationships and driving sales growth. Skilled in inventory management and team leadership, I consistently improve operational efficiency and customer satisfaction, leveraging strong communication and problem-solving abilities to achieve results.

Thrived in fast-paced sales environment, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact.

Work History

Salesperson

Chris Mills Performance
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.

Parts Manager

Yutong Bus Centre WA
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
  • Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.

Workshop Manager

Ierace Automotive
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Maintained workshop activities in line with budget requirements.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Prioritized tasks effectively based on urgency and importance, enhancing overall project management capabilities.

Parts Manager

Osborne Park KIA LDV
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.

Parts Interpreter

John Hughes Group
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Parts Interpreter

Giant Nissan

Parts 2IC

Osborne Park CJD
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

WA Sales Manager

Powerdown
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Sales Representative

Blackmax
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Parts Manager

Total Nissan
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.

Education

Year 10 -

Cecil Andrews Senior High School
Armadale, WA

Skills

  • Inventory management
  • Sales strategy development
  • Warranty claim management
  • Customer relationship management
  • Parts ordering
  • Team leadership
  • Customer service
  • Time management
  • Relationship building
  • Complaint handling
  • Up-selling

Timeline

Salesperson

Chris Mills Performance

Parts Manager

Yutong Bus Centre WA

Workshop Manager

Ierace Automotive

Parts Manager

Osborne Park KIA LDV

Parts Interpreter

John Hughes Group

Parts Interpreter

Giant Nissan

Parts 2IC

Osborne Park CJD

WA Sales Manager

Powerdown

Sales Representative

Blackmax

Parts Manager

Total Nissan

Year 10 -

Cecil Andrews Senior High School

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Peter Hessen