Peter Holness
Altona
Summary
- Dynamic leader with a proven track record at Toyota Australia, enhancing operational efficiency and fostering key account growth especially in the Platinum Fleet area.
- Continue to work very closely with all stakeholders in the Value Chain business.
- I have supported the Dealer network for over 25 years while working at Toyota Australia. Adding value in all areas of their business.
- I have supported Toyota Insurance for the last 8 years while in my current role.
- Execution of all National Sales, Parts and Service activities including sales, business development, procurement, supplier management, value chain and Dealer support.
- Work in all areas of the Dealer & Toyota's operations in order to achieve sales volume targets and growth, vehicle & parts market share, profitability objectives and optimise Dealer operations to global best standards.
- Making sure Dealers continue to be at TFL standards.
Overview
36
36
years of professional experience
Work History
Senior Parts Business Manager | Fleet & Trade
Toyota Australia
01.2017 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Implement and review domestic systems, processes and procedures consistent with set policies in order to achieve Toyota's sales objectives
- Frequently undertake Genchi Genbutsu activities in order to ensure understanding requirements from the issues in the Dealer & customer network.
- Monitors own tasks with respect to compliance with all relevant regulations and statutory requirements in order to minimise Toyota's risk exposure and liabilities.
- Work very close with all Regions ans customers of Toyota Australia. These customer included Fleet, Mining, Trade and Crash Repair shops with Toyota Insurance.
Senior District Sales Manager
Toyota Australia
07.2007 - 12.2016
- Created customized sales materials for the team, tailoring presentations and collateral to address specific Dealer needs and preferences.
- Optimized product mix within assigned territory based on data-driven analysis of consumer preferences, driving targeted marketing efforts that resulted in higher Sales rates.
- Implementation of sales & best practice processes and procedures to achieve Dealer & Regional targets.
- Work with the Dealers to sustain or improve in Guest Satisfaction.
- Provide support to all stakeholders from Dealer Principal through to all Dealer staff.
- Analyse data and look for opportunities for Kaizen.
- Work with the Sales Manager in implementing countermeasures and improve business processes to minimise risk.
District Parts & Service Manager
Toyota Australia
01.2001 - 05.2007
- Worked with Parts & Service Managers to improve their overall business.
- Implementation and communication of Parts and Service strategies and best practise operations within the Dealer network. Providing Dealer access to the necessary equipment, resources, expertise and support in order to maximise potability, customer satisfaction and retention.
- Provides advice on and assists managers in the development of After sales policies and standards to best support Dealer after sales and marketing initiatives in the region in order to contribute to sustained guest satisfaction and align activities to the overall objectives of Regional Parts & Service.
- Identify opportunities and implements countermeasures.
Parts Customer Help Desk
Toyota Australia
02.2000 - 12.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assist Dealers with all enquiries from Parts Interpretation, ordering stock from interstate and Japan to cover customer orders.
- Work internally with with all stakeholders who required assistance in parts interpretation.
Sales Representative
Le Mans Toyota - Deer Park
01.1989 - 01.2000
- Started my apprenticeship here as an Automotive Part's Interpreter.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying opportunity and providing a high level of customer service to all our trade and crash repair shops.
- Visited crash repair shops every week conducting quotes on crashed vehicles and taking orders.
Education
No Degree - Completed Year 12
Williamstown High School
Williamstown12-1986
Skills
- Financial management
- Sales strategy execution
- Positive attitude
- Interpersonal communication skills
- Customer service
- Key account growth
- Multitasking and organization
- Project management
- Reliable and responsible
- Business development
- Negotiation
- Trustworthy and honest
- Customer relationship management
- Communicate with multiple stakeholders
Timeline
Senior Parts Business Manager | Fleet & Trade
Toyota Australia
01.2017 - Current
Senior District Sales Manager
Toyota Australia
07.2007 - 12.2016
District Parts & Service Manager
Toyota Australia
01.2001 - 05.2007
Parts Customer Help Desk
Toyota Australia
02.2000 - 12.2000
Sales Representative
Le Mans Toyota - Deer Park
01.1989 - 01.2000
No Degree - Completed Year 12
Williamstown High School
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