Peter Immanuel
Sydney,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
JD Tampere
01.2022 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed customer service improvement initiatives to decrease customer wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hotel Receptionist
Discovery Hotel
01.2021 - 01.2022
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within first 3 ringtone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Managed lost and found items to assist guests with retrieving belongings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Resolved service-related problems and documented actions in system.
Education
Certificate III - Health Services Assistance
TAFE Digital
Diploma - Travel And Tourism Management
TAFE NSW - Ryde
250 Blaxland Rd, Ryde NSW 2112Certificate II - Workplace Skills
TAFE Digital
Certificate II - Security Operations
Star Training Academy
27A South St, Granville NSW 2142Statement Of Attainment - Provide First Aid
TAFE Strathfield
51 Wentworth Rd, Strathfield NSW 2135Skills
- Team-Building Exercises
- Customer Information Databases
- First-Tier Technical Support
- Sales Report Generation
- Cash Counting
- Benefits Explanations
- Call Centers
- Special Projects
- Energy Conservation
- Problem Resolution
- Correspondence Writing
- Customer Relationship Management
- Membership Inquiries and Renewals
Skiing, reading books, accomplishing dreams, spending times with family, spending time with friends
- Sports like skiing, walking, swimming and relaxing in Sauna
- Reading scientific books, novels, educational books
- My dream is to become a doctor to help patients, I take my dreams and targets in life serious
- Family is very important so spending time with them is a high priority as well :)
- Spending time with friends in my days that are off to go to coffee shops talk and laugh
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Persian
Native or Bilingual
Timeline
Customer Service Specialist
JD Tampere
01.2022 - 06.2023
Hotel Receptionist
Discovery Hotel
01.2021 - 01.2022
Certificate III - Health Services Assistance
TAFE Digital
Diploma - Travel And Tourism Management
TAFE NSW - Ryde
Certificate II - Workplace Skills
TAFE Digital
Certificate II - Security Operations
Star Training Academy
Statement Of Attainment - Provide First Aid
TAFE Strathfield
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