Peter Immanuel
Sydney/Marrickville,Australia
Summary
Hardworking and passionate University student with strong organizational skills eager to secure a casual entry-level position. Ready to help team achieve company goals.
Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.
Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
Sydney, NSW
08.2025 - 03.2026
- Delivered high-quality customer service by addressing passenger inquiries and resolving issues promptly.
- Coordinated check-in processes, ensuring accurate documentation and smooth boarding experiences for travelers.
- Assisted in baggage handling operations, maintaining safety and efficiency during peak travel periods.
- Monitored flight schedules and communicated updates to passengers, enhancing overall satisfaction with services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Travel Consultant
Flight Centre Travel Group
Baulkham Hills, NSW
01.2024 - 05.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Collected and maintained accurate bookings, payments for travel services and future references.
- Handled sensitive information with professionalism and discretion.
- Kept regulatory requirements and industry standards when scheduling travel arrangements.
- Highly adaptable with the ability to quickly switch between tasks.
Sales Team Member
Woolworths
Hornsby, NSW
11.2023 - 04.2024
- Processed product returns and assisted customers with other selections.
- Used POS system and handled high volumes of cash transactions securely, minimizing discrepancies in cash handling operations.
- Cleaned and organized checkout area by wiping down conveyor belts and registers, organizing candy and magazine racks and refilling paper and plastic bags.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Warehouse Packer
Menzies Aviation
Mascot, NSW
01.2021 - 08.2021
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Strong time management skills, able to prioritize tasks effectively to ensure efficient workflow in a fast-paced environment.
- Boosted team productivity by maintaining an organized workspace, managing supplies inventory, and keeping equipment in optimal condition.
Ramp Service Agent
Menzies Aviation
Mascot, NSW
09.2019 - 01.2021
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Maintained clean, orderly work environment free of hazards.
- Guided aircraft into and out of parking positions using hand signals.
- Communicated effectively with dispatchers, and other airport personnel for seamless flight coordination.
Education
Bachelor of Medical Sciences - Medicinal Chemistry, Anatomy and Physiology
Macquarie University
North Ryde, NSW01.2027
Diploma of Travel And Tourism Management - Tourism And Travel Management
TAFE NSW
NSW01.2023
Certificate III in Health Services Assistance - Nurse Assistant
TAFE NSW
NSW01.2023
Certificate II in Workplace Skills - Business
TAFE NSW
NSW01.2023
Skills
- Ability to speak fluent Arabic, Farsi and English
- Fast learner
- Private pilot
- Research and analysis
- Attention to detail
- Microsoft office
- Ethical codes adherence
- Teamwork and collaboration
- Customer service management
- Passenger assistance
- Strong organization
- Baggage handling
Accomplishments
- Have been part of the buddy team program at my university, where I have been anticipating receiving an award for my contribution with a certificate
- Part of the Medical Science Society at Macqurie University as the Head of Sponsorship and Partnerships at the moement working with nextsense and Beyondblue as part of foundraising and Univeristy contributions
Certification
- Working with children's check (WWC1022451E)
- First Aid Certificate (HLTAID011)
Languages
English
Full Professional
Arabic
Native or Bilingual
Spanish
Limited Working
Indonesian
Professional Working
Persian
Native or Bilingual
Timeline
Passenger Service Agent
Menzies Aviation
08.2025 - 03.2026
Travel Consultant
Flight Centre Travel Group
01.2024 - 05.2024
Sales Team Member
Woolworths
11.2023 - 04.2024
Warehouse Packer
Menzies Aviation
01.2021 - 08.2021
Ramp Service Agent
Menzies Aviation
09.2019 - 01.2021
Diploma of Travel And Tourism Management - Tourism And Travel Management
TAFE NSW
Certificate III in Health Services Assistance - Nurse Assistant
TAFE NSW
Certificate II in Workplace Skills - Business
TAFE NSW
Bachelor of Medical Sciences - Medicinal Chemistry, Anatomy and Physiology
Macquarie University