Summary
Overview
Work History
Skills
Accomplishments
Golf, Gardening & Family
Timeline
Generic

Peter Inglis

Mango Hill,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Regional Franchise Manager

Aramex
09.2016 - Current
  • Streamlined operations for improved efficiency through thorough analysis of existing processes.
  • Resolved conflicts between franchisor and franchisees amicably, promoting a positive working environment within the organization as a whole.
  • Evaluated potential franchisees, ensuring a strong fit with company values and objectives.
  • Collaborated with cross-functional teams to develop comprehensive support materials for franchisees.
  • Analyzed competitor strategies, adapting approaches as necessary to maintain a competitive edge in the market.
  • Negotiated contracts, resulting in better terms and conditions for both franchisor and franchisees.
  • Enhanced franchisee satisfaction with regular communication and support initiatives.
  • Managed budgets effectively, optimizing resources to achieve desired outcomes.
  • Provided comprehensive training to new franchise owners for successful business management.
  • Promoted a culture of continuous improvement within the organization by encouraging open dialogue about challenges faced by individual franchises.
  • Established performance metrics, monitoring progress towards achieving key goals.
  • Facilitated ongoing learning and development opportunities for franchise staff through targeted training programs.
  • Maintained compliance with industry regulations, minimizing risks associated with non-compliance issues.
  • Managed relationships with landlords, securing prime real estate locations for new franchises.
  • Liaised with legal counsel on matters pertaining to contracts, compliance issues, or disputes involving the brand or its affiliates.
  • Conducted regular audits of franchises, identifying areas for improvement and providing actionable feedback.
  • Implemented standardized operating procedures across all franchises to ensure consistency in service delivery.
  • Increased franchise sales by developing and implementing effective marketing strategies.
  • Identified new market opportunities to expand the brand''s presence and reach.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Logistic Manager

Northside Flower Market
09.2011 - 10.2016
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Monitored logistics performance and identified improvement opportunities.
  • Coordinated dispatching of 12 drivers to accomplish daily delivery requirements.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Streamlined logistics processes by implementing efficient inventory management systems.
  • Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.
  • Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Negotiated favourable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
  • Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
  • Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
  • Organized records of vehicles, schedules and completed orders.
  • Conducted research to address shipping errors and packaging mistakes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Franchise Owner

Fastway Courier Franchisee
09.2003 - 10.2006
    • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
    • Managed labor, inventory and overhead costs effectively to maintain business profitability.
    • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
    • Oversaw payroll, business planning and marketing for franchise operations.
    • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
    • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
    • Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
    • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
    • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
    • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
    • Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
    • Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
    • Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
    • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
    • Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
    • Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
    • Prepared bank deposits and handled business sales, returns, and transaction reports.
    • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
    • Consulted with customers to assess needs and propose optimal solutions.
    • Assessed damaged materials and notified maintenance personnel of needed repairs.
    • Put together realistic budgets based upon costs and fees for successfully operating business.
    • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
    • Conducted target market research to discover customer needs and analyze competitor trends.
    • Prepared annual budgets with controls to prevent overages.
    • Introduced new methods, practices, and systems to reduce turnaround time.
    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Reported issues to higher management with great detail.
    • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
    • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
    • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Skills

  • Operations Management
  • Training Oversight
  • Emergency Response
  • Schedule Coordination
  • Performance Analysis
  • Business Development
  • Marketing expertise
  • Market Tracking
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Customer Service Management
  • Effective leader
  • Relationship Building
  • Customer Relations
  • Staff training/development
  • Employee Motivation
  • Goal Setting
  • Inventory Tracking and Management
  • Employee Relations
  • Staff Management
  • Scheduling
  • Hiring and Onboarding
  • Business Leadership
  • Strategic Planning
  • Schedule Management
  • Inventory Control
  • Management Team Building
  • Inventory Management
  • Delegating Work
  • Performance Evaluation and Monitoring
  • Quality Assurance
  • Staff hiring
  • Sales Strategies
  • Employee Scheduling
  • Customer Retention
  • Training Management
  • Staff Scheduling
  • Data Analysis
  • Employee Development
  • Staff Development
  • Sales Tracking
  • Business Management
  • Performance Improvement
  • Process Improvements
  • Performance Improvements
  • Operations Oversight
  • Delegation
  • Records Organization and Management
  • KPI Tracking
  • Budget Control
  • Data Management
  • Organizational Structuring
  • Recruitment
  • Revenue Growth
  • Performance Evaluations
  • Employee reviews
  • Policy Development and Enforcement
  • Desktops, Laptops, and Mobile Devices
  • Calendar Management
  • Cost Control
  • Logistics
  • Sound Judgment
  • Cost Reduction
  • Revenue Generation
  • Financial Oversight
  • Department Oversight
  • Budget Development
  • P&L Management
  • Assignment Delegation
  • Product Promotion
  • Business Forecasting
  • Database Maintenance
  • Financial Administration
  • Product Development
  • Resource Allocation
  • Program Optimization
  • Cost analysis and savings

Accomplishments

  • Achieved positive results by completing multiple task accuracy and efficiency.
  • Documented and resolved Franchisee's issues which led to positive results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Golf, Gardening & Family

I enjoy spending time with my beautiful family, golf mates & gardening.

Timeline

Regional Franchise Manager

Aramex
09.2016 - Current

Logistic Manager

Northside Flower Market
09.2011 - 10.2016

Franchise Owner

Fastway Courier Franchisee
09.2003 - 10.2006

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Peter Inglis