Peter Joseph
Bentleigh East,Australia
Summary
Dynamic Service Manager with a proven track record at GWS Chadstone P/L, adept at enhancing customer satisfaction and driving business growth. Expert in operational process streamlining and team leadership, successfully implemented strategies that boosted service profitability and fostered strong relationships with clients and suppliers.
Overview
21
21
years of professional experience
Work History
Service Manager
GWS Chadstone P/L
06.2021 - Current
- Company Overview: Mitsubishi, KIA, Honda, GM, Suzuki
- Oversee service operations across two workshops, managing a team of 50+ staff and 70+ daily repair orders.
- Implement efficient processes to enhance service quality, productivity, and customer satisfaction.
- Foster strong relationships with customers, dealers, and suppliers, driving business growth.
- Mitsubishi, KIA, Honda, GM, Suzuki
Call Centre Customer Service Manager
HAVAL Motors Australia Pty Ltd
01.2020 - 06.2021
- Company Overview: Mulgrave
- Established and led national customer service call centre operations for Australia & New Zealand.
- Developed and streamlined customer contact processes, handling complex cases and legal escalations.
- Managed national warranty operations and spearheaded aftersales initiatives to boost owner retention.
- Mulgrave
Aftersales Manager
Brighton Jaguar Land Rover (Stillwell Motor Group)
02.2013 - 01.2020
- Company Overview: Brighton
- Led aftersales operations for a multi-location dealership, managing a team of 35.
- Developed strategies to enhance customer satisfaction, service marketing, and revenue growth.
- Implemented core service processes and cultivated a customer-first culture, driving business success.
- Brighton
Senior Consultant
apd Australia
04.2012 - 02.2013
- Company Overview: Burwood East
- Advised Volkswagen dealer service operations on Retail After Sales Excellence (RASE) program implementation.
- Conducted service business evaluations and provided tailored recommendations for process improvement.
- Conducted field studies to enhance customer service for two heavy vehicle manufacturers.
- Burwood East
Site Manager
GoRapid Accident Management Services
08.2011 - 04.2012
- Company Overview: Knoxfield
- Managed high-volume automotive repair operations, specializing in accident-damaged vehicles.
- Designed and implemented standardized work procedures, improving efficiency and service delivery.
- Led recruitment, staff training, and business website framework development.
- Knoxfield
Service Development Manager
Mazda Australia
01.2004 - 08.2011
- Company Overview: Glen Waverley
- Developed and executed Mazda Australia’s service strategy to maximize customer retention.
- Established service KPIs, dealer process improvements, and marketing campaigns.
- Launched direct marketing campaigns achieving a 15% reactivation rate, increasing service profitability.
- Glen Waverley
Education
Diploma of Business - Frontline Management
MWT Group
01.2006
Skills
- Team leadership
- Customer support
- Business performance management
- Operational process streamlining
- Customer retention tactics
- Critical thinking
- Software and technology skills
- Effective communication
References
Available upon request | Please maintain confidentiality
Key Achievements And Certifications
- Service Manager Turbo Program Mitsubishi, 2024
- Jaguar Land Rover National Service Manager of the Year, 2019
- Master Level Service Manager – Jaguar Land Rover, 2015
- Pathways to Leadership – Versus Global, 2009
- Motor Mechanic Trade Qualification, 1980
Timeline
Service Manager
GWS Chadstone P/L
06.2021 - Current
Call Centre Customer Service Manager
HAVAL Motors Australia Pty Ltd
01.2020 - 06.2021
Aftersales Manager
Brighton Jaguar Land Rover (Stillwell Motor Group)
02.2013 - 01.2020
Senior Consultant
apd Australia
04.2012 - 02.2013
Site Manager
GoRapid Accident Management Services
08.2011 - 04.2012
Service Development Manager
Mazda Australia
01.2004 - 08.2011
Diploma of Business - Frontline Management
MWT Group
Similar Profiles
Janet SanJanet San
Co- Store Manager at Peter Alexander Chadstone- Flagship StoreCo- Store Manager at Peter Alexander Chadstone- Flagship Store
Jaimee TravlosJaimee Travlos
Crew Trainer at Mcdonalds, ChadstoneCrew Trainer at Mcdonalds, Chadstone
Natalie MartinsonNatalie Martinson
Area General Manager/Alliance Director at CBRE GWSArea General Manager/Alliance Director at CBRE GWS
Liberty Afua KumatseLiberty Afua Kumatse
Pharmacy Assistant Level 1 at Priceline PharmacyPharmacy Assistant Level 1 at Priceline Pharmacy
Jervis ZhengJervis Zheng
Front of House Supervisor at Sushi JiroFront of House Supervisor at Sushi Jiro