PETER LALLA

• Received roller shutter measure paperwork from the supervisor based at Perth Head Office on a daily basis
• Called clients to arrange dates and suitable times to conduct check measures on the external windows
• Completed check measure documents were submitted to the supervisor at Perth Head office on a weekly basis for verification and payment
• Any discrepancies were telephonically discussed between the supervisor and myself

• Packages or parcels scanned and loaded as per delivery locations
• Photos taken at time of delivery. Clients contacted if no response received at door
• Any undelivered packages or parcels were returned to the depot and Customer service notified

• Based at Fuji Xerox, my role was to assist with the numerical data entry of the votes and verification of the ballot papers for the 2021 State Elections

• Significant reduction of DSO>61 days and Arrears, improvement in cash collections

- Conducted outbound calls and email correspondence to external Agents with account balances >61 DSO.

- Monitored approved payment arrangements, monthly submission of Agent returns/payments.

- Reconciled approximately 80 V/Net Agent accounts back to July 2015. This exercise was conducted to establish correct outstanding balances owed by the Agents as previous balances were transferred from Dynamics to JD Edwards end June 2015.

- Achieved reduction of DSO>61days equating to $244,113.00 or 20% of the Total Ledger and DSO>120days+ equating to $80,052.00 or 33% of the Total Ledger.

• Significant reduction of DSO>90 days and Arrears, improvement in cash collections

- Conducted outbound calls to overdue clients, emails to Legal assistants mainly in relation to Personal Injury matters greater than 90days DSO

- Worked within a team of 6 collections officers, achieving average collections approx. $17.5 million or greater per month, achieving the best outcomes for Slater & Gordon Limited

- Monitored payment arrangements of overdue clients. When plans were not adhered to after being called to action, Manager and Legal team would be notified and carried out next steps of action

- Received Inbound calls from clients in relation to billing disputes and service delivery, forwarded to Legal team to action and assist due to complex matters.

- Liaised daily with Practice Group Leaders, Lawyers and Legal Assistants in relation to outstanding 90days Debtors and disputed matters. delinquent clients, forwarded to Mercantile agents. Section 6Q and 21D letters sent out to applicable clients’ advising of our intentions on Credit Listing.

- Identified funds in the Trust account and escalated to Matter accounts to allocate, assisted with Unidentified funds and sent to Legal Assistants to approve Trust Transfers

• Significant reduction of DSO and Arrears, improved cash collections

- Conducted outbound calls of aged debtors relating to 30 day plus accounts. Issued collection letters via the OnGuard collection system.

- Worked within a team of 5 collections officers, achieving average collections approx. $4.5 million per month collectively, achieving the best outcomes in Rentokil within Victoria

- Monitored payment plans of overdue clients. When plans were not adhered to after being called to action, Credit Manager would be notified and carry out next steps of action

- Received Inbound calls of up to 40 calls a day in relation to credit card payments, billing disputes and service delivery

- Conducted Illion Direct checks on new applications to verify ABN and contact details, reporting on adverse debtors. If risk was high, details immediately forwarded to manager to assess debtor’s risk

- Liaised closely with all departments of the organization, closely assisting the allocations team with remittances and performing allocations, service delivery team and undertaking completion of reconciliations and investigation of disputes

- Identified delinquent customers and forwarded to collection agency for review

• This contract role was only for a month to cover leave

- Conducted inbound and outbound calling of Aged debtors relating to COD, 7day, 14day, 21day, 28day and 30day accounts

- Followed up orders on hold / over credits and payment plans, providing excellent customer service throughout and reviewing disputes on non deliveries

- Processed Credit card payments on Aged debtors, reporting non-compliant debtors to management

- Communicated weekly statements and invoices through reports and emails

- Assisted with Bank reconciliations, liaising with the accounts team