Summary
Overview
Work History
Skills
Languages
Affiliations
Accomplishments
Certification
KEY ATTRIBUTES
References
Timeline
Generic

PETER LALLA

ELLENBROOK,WA

Summary

Provides resolutions | Builds Customer Relationships | Quality Focused

A commercially astute Collections Specialist with considerable knowledge in Credit Control and Accounts receivable. Specializing in debt management with a proven track record in reducing delinquency through critical thinking and analytical skills. Exceptional administrative and reconciliation skills ensuring audits are comprehensive in decreasing outstanding debt and increasing financial cash flow. Demonstrates the highest standards of communication and negotiating skills having successfully developed working relationships with clients and colleagues alike

Overview

7
7
years of professional experience
1
1
Certification

Work History

CHECK MEASURE CONSULTANT

MODERN GROUP
WANGARA, WA
06.2022 - 12.2022
  • Received roller shutter measure paperwork from the supervisor based at Perth Head Office on a daily basis
  • Called clients to arrange dates and suitable times to conduct check measures on the external windows
  • Completed check measure documents were submitted to the supervisor at Perth Head office on a weekly basis for verification and payment
  • Any discrepancies were telephonically discussed between the supervisor and myself

Courier Contractor

Amazon AU
KEWDALE, WA
11.2021 - 03.2022
  • Packages or parcels scanned and loaded as per delivery locations
  • Photos taken at time of delivery. Clients contacted if no response received at door
  • Any undelivered packages or parcels were returned to the depot and Customer service notified

Data Entry Operator

PERSOLKELLY
BASSENDEAN, WA
03.2021 - 03.2021
  • Based at Fuji Xerox, my role was to assist with the numerical data entry of the votes and verification of the ballot papers for the 2021 State Elections

Accounts Receivable/Collections Officer

V/Line Corporation
MELBOURNE, VICTORIA
08.2019 - 02.2020
  • Significant reduction of DSO>61 days and Arrears, improvement in cash collections

- Conducted outbound calls and email correspondence to external Agents with account balances >61 DSO.

- Monitored approved payment arrangements, monthly submission of Agent returns/payments.

- Reconciled approximately 80 V/Net Agent accounts back to July 2015. This exercise was conducted to establish correct outstanding balances owed by the Agents as previous balances were transferred from Dynamics to JD Edwards end June 2015.

- Achieved reduction of DSO>61days equating to $244,113.00 or 20% of the Total Ledger and DSO>120days+ equating to $80,052.00 or 33% of the Total Ledger.

Collections Officer

SLATER AND GORDON LAWYERS
MELBOURNE, VICTORIA
11.2018 - 07.2019
  • Significant reduction of DSO>90 days and Arrears, improvement in cash collections

- Conducted outbound calls to overdue clients, emails to Legal assistants mainly in relation to Personal Injury matters greater than 90days DSO

- Worked within a team of 6 collections officers, achieving average collections approx. $17.5 million or greater per month, achieving the best outcomes for Slater & Gordon Limited

- Monitored payment arrangements of overdue clients. When plans were not adhered to after being called to action, Manager and Legal team would be notified and carried out next steps of action

- Received Inbound calls from clients in relation to billing disputes and service delivery, forwarded to Legal team to action and assist due to complex matters.

- Liaised daily with Practice Group Leaders, Lawyers and Legal Assistants in relation to outstanding 90days Debtors and disputed matters. delinquent clients, forwarded to Mercantile agents. Section 6Q and 21D letters sent out to applicable clients’ advising of our intentions on Credit Listing.

- Identified funds in the Trust account and escalated to Matter accounts to allocate, assisted with Unidentified funds and sent to Legal Assistants to approve Trust Transfers

Credit Control/ Accounts Receivable

RENTOKIL INITIAL
MELBOURNE, VICTORIA
11.2015 - 08.2018
  • Significant reduction of DSO and Arrears, improved cash collections

- Conducted outbound calls of aged debtors relating to 30 day plus accounts. Issued collection letters via the OnGuard collection system.

- Worked within a team of 5 collections officers, achieving average collections approx. $4.5 million per month collectively, achieving the best outcomes in Rentokil within Victoria

- Monitored payment plans of overdue clients. When plans were not adhered to after being called to action, Credit Manager would be notified and carry out next steps of action

- Received Inbound calls of up to 40 calls a day in relation to credit card payments, billing disputes and service delivery

- Conducted Illion Direct checks on new applications to verify ABN and contact details, reporting on adverse debtors. If risk was high, details immediately forwarded to manager to assess debtor’s risk

- Liaised closely with all departments of the organization, closely assisting the allocations team with remittances and performing allocations, service delivery team and undertaking completion of reconciliations and investigation of disputes

- Identified delinquent customers and forwarded to collection agency for review

Credit / Collections / Account Receivable

ABERDEEN PAPER MERCHANTS
07.2015 - 08.2015
  • This contract role was only for a month to cover leave

- Conducted inbound and outbound calling of Aged debtors relating to COD, 7day, 14day, 21day, 28day and 30day accounts

- Followed up orders on hold / over credits and payment plans, providing excellent customer service throughout and reviewing disputes on non deliveries

- Processed Credit card payments on Aged debtors, reporting non-compliant debtors to management

- Communicated weekly statements and invoices through reports and emails

- Assisted with Bank reconciliations, liaising with the accounts team

Skills

  • Reconciliation & Audit
  • Sustainable Improvements
  • Administration
  • Data Entry
  • Communication & Negotiation
  • Financial Management Inventory Control
  • Financial Reporting
  • Customer Service
  • Leadership & Management
  • Credit Control
  • Accounts Receivable

Languages

English
Professional

Affiliations

  • Love walking
  • Gardening during spare time

Accomplishments

  • Awarded the prestigious Admired award for going above and beyond the call of duty (March 2015)
  • Achieved Key Result Areas (KRA’s) and received Value Award for Teamwork in March 2011

Certification

Negotiation & Crisis Intervention | Mindset & Me | Fire Safety Statement of Attainment 2016 | Managing from Within: Self-Empowerment 2010 | What to do when the going gets Tough 2009 | Legal and Compliance 2009 | Complaints Code 2007 | Performance Management 2007 | Personal Management & Planning – Communication 2005 | Practical Management, HR 1999 | Employment Equity 1999 | Deloitte & Touché Corporate Governance Services Risk Management 1998

KEY ATTRIBUTES

‘Peter is someone whose option I value and trust. I enjoyed working with him very much and would have no hesitation in seeking him out in the future to work with again’

RUSSELL FISHER, Coach | Facilitator |Talent, Leadership & Growth Coach | Digital Transformation | Keynote Speaker | Consultant

‘Peter’s ability to find win-win solutions is what sets him apart from the rest’

GRAHAM WOOD, Training Manager, Telstra Clear Limited NZ

‘You stepped into a role that was, at the time, fraught with difficulties. I appreciate the patience and application you showed, and thank you for your efforts over the past few weeks’

Des Lewis – Regional Finance Manager

Department of Corrections North Region Prisons NZ

‘I would be more than happy to re employ Peter in the future

Peter has achieved 100% of his KPI targets’

Gwenda Burns, Team Leader, Business Credit Services

Telstra Clear Limited NZ

‘Peter displays that he is customer obsessed in ensuring that the payments on accounts are allocated daily and notifying the correct channels if he notices any errors’

Cindy Vahed, Team Leader, Enterprise Collections, Vodafone NZ

‘He possesses a good knowledge of all facets of work and is able to carry out instructions with very little assistance and guidance. It was a privilege to work with Peter’

P J Pienaar – Group Audit Executive, JD Group Limited South Africa

References

References available upon request.

Timeline

CHECK MEASURE CONSULTANT

MODERN GROUP
06.2022 - 12.2022

Courier Contractor

Amazon AU
11.2021 - 03.2022

Data Entry Operator

PERSOLKELLY
03.2021 - 03.2021

Accounts Receivable/Collections Officer

V/Line Corporation
08.2019 - 02.2020

Collections Officer

SLATER AND GORDON LAWYERS
11.2018 - 07.2019

Credit Control/ Accounts Receivable

RENTOKIL INITIAL
11.2015 - 08.2018

Credit / Collections / Account Receivable

ABERDEEN PAPER MERCHANTS
07.2015 - 08.2015
PETER LALLA