Motivated professional with a strong work ethic and proven adaptability. Exceptional interpersonal skills enhance customer service and support effective multitasking and time management. Experienced in independent work and rapid skill acquisition, contributing to organizational success through proactive communication. Focused on improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Business Owner
Mystic Allure/66536357076
Port Macquarie, NSW
07.2016 - 04.2025
Optimized inventory levels to align with customer demand while minimizing costs.
Managed operations budgeting, accounts payable, receivable, and payroll processes.
Reconciled daily sales and prepared bank deposits to ensure accurate financial reporting.
Engaged with customers to identify needs and finalize purchase orders efficiently.
Established pricing strategies for products based on cost analysis and market competition.
Monitored inventory levels and initiated new merchandise orders to maintain adequate supply.
Cultivated strategic relationships with clients to enhance business collaboration.
Directed cross-departmental activities related to production, pricing, and sales initiatives.
Sales Representative
JMC Floral
Brisbane, QLD
04.2006 - 01.2016
Organized client visits, presentations, product demonstrations and trade shows.
Created detailed reports on daily, weekly, and monthly sales activity.
Analyzed market trends to identify potential sales opportunities.
Developed and maintained relationships with existing clients to ensure customer satisfaction.
Generated new sales leads through cold calling and networking activities.
Maintained accurate records of all sales and prospecting activities.
Answered inquiries from prospective customers regarding features of products and services offered.
Performed regular follow-ups with prospects to close deals in a timely manner.
Developed and maintained relationships with customers to ensure repeat business.
Developed and maintained relationships with key clients to ensure repeat business.
Negotiated pricing contracts with customers to maximize profits.
Developed key customer relationships to increase sales.
Developed and maintained relationships with new and existing clients to increase sales revenue.
Negotiated deals and handled complaints or objections.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Northcliff High School
Johannesburg
12-1988
Skills
Inventory management and sales forecasting
Financial reporting and budget management
Cost analysis and control
Client relationship management and customer engagement
Negotiation and persuasion skills
Verbal and written communication
Attention to detail
Relationship building strategies
Affiliations
I enjoy music, soccer, going to the gym, and spending time with my family, raising our five children