Peter Lee
Hornsby,NSW
Summary
Over 20 years of in hospitality management in Taiwan and Australia. Founder of a business. Excellent reputation for resolving problems and improving customer satisfaction. Good knowledge of Chinese trade culture and people relationships.
Dedicated commercial laundry profession with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Hotel Facility Laundry Supervisor
The Star Casino Gold Coast
Gold Coast , Queensland Australia
2022.11 - 2023.11
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked effectively in fast-paced environments.
- Established and enforced safety protocols and guidelines for staff.
- Supervise a team of 20-25.
General Manager
Commercial Laundry Ptd Co.
Taipei , Taiwan 台灣
04.2014 - 05.2022
- Company founder. Managed over 50 employees.
- Managed and motivated employees to be productive and engaged in work.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to management.
- Managed over 30 customer accounts.
General Manager
Lan-Yang Hot Spring Resort 蘭陽溫泉大飯店
Taipei, Taiwan 台灣
04.2001 - 09.2013
- Starting as a Sales representative , working my way up to Marketing manager, Hotel director, then General Manager.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed and implemented strategies to increase sales and profitability.
- Constant attending domestic and international travel fairs, tourism expos and conventions.
Education
MBA - Business Administration (not Completed)
University of Technology, Sydney
Sydney NSWBachelor of Science - Biology
Macquarie University
Sydney, NSWSkills
- Planning and Coordination
- Organization and Time Management
- Analytical and Critical Thinking
- Decision-Making
- Flexible and Adaptable
- Workers Health and Safety training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Facility Laundry Supervisor
The Star Casino Gold Coast
2022.11 - 2023.11
General Manager
Commercial Laundry Ptd Co.
04.2014 - 05.2022
General Manager
Lan-Yang Hot Spring Resort 蘭陽溫泉大飯店
04.2001 - 09.2013
MBA - Business Administration (not Completed)
University of Technology, Sydney
Bachelor of Science - Biology
Macquarie University
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