Summary
Overview
Work History
Education
Skills
Professional Reference
Timeline
Generic

Peter Lewis

Belair,Australia

Summary

Driven Customer Service Representative with a proven track record in delivering exceptional customer service, achieving sales targets, and cultivating professional relationships. Highly skilled in customer service strategies, sales, and marketing. Known for effectively addressing customer needs, resolving issues, and ensuring customer satisfaction. A dedicated professional with a strong commitment to providing top-notch service and contributing to overall business success.

Overview

8
8
years of professional experience

Work History

Technical Support Advisor

Concentrix
12.2022 - Current
  • Answered inbound calls with friendly greeting to create positive inbound calling experience for customers.
  • Researched and identified solutions to technical problems.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Diagnosed and troubleshot hardware, software and network issues.

Ecommerce and Digital Marketing Manager

Freelance
01.2018 - 07.2022
  • Developed marketing campaigns on Social Media platforms such as Facebook Business Manager
  • Scaled ads to maximise profit generation
  • Planned, implemented and tracked sales and marketing strategies to promote brand products.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Increased customer engagement through social media.
  • Analyzed and reported social media and online marketing campaign results.
  • Developed 10+ Websites using Shopify
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

Bookkeeper

Gerries Mechanics
07.2020 - 12.2021
  • Maintained and processed invoices, deposits and money logs.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.

Marketing and Sales

Flex Fitness Equipment
05.2016 - 04.2020
  • Identified appropriate marketing channels and target customers for campaigns.
  • Developed campaigns and specific marketing strategies
  • Utilized social media marketing tools such as Facebook Business Manager.
  • Increased customer engagement through social media.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed, marketed and sold full range of products and support services.

Education

Bachelor of Computer Science - Software Development

Adelaide University
Adelaide
07.2025

High School Diploma -

St Josephs Nudgee College
Boondall, QLD
12.2014

Skills

  • Troubleshooting and Problem Resolution
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Customer Communication
  • Problem-Solving Skills
  • Computer Proficiency
  • Critical Thinking

Professional Reference

Carl Szumowski - Concentrix Team Leader

Phone: 0424 655 953

Email: cjszumowski@gmail.com

Timeline

Technical Support Advisor

Concentrix
12.2022 - Current

Bookkeeper

Gerries Mechanics
07.2020 - 12.2021

Ecommerce and Digital Marketing Manager

Freelance
01.2018 - 07.2022

Marketing and Sales

Flex Fitness Equipment
05.2016 - 04.2020

Bachelor of Computer Science - Software Development

Adelaide University

High School Diploma -

St Josephs Nudgee College

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Peter Lewis