Peter Lung

Business analyst on a cross-functional squad to bridge the gap between the client/product owners and developers to achieve successful delivery of digital products and projects.

Key Responsibilities:

• Document as-is state to identify gaps, weaknesses and opportunities in current processes or workflows
• Conduct in-depth analysis of landscape and trends
• Using research, data and complex reasoning to formulate appropriate to-be process that aligns business goals with technology solutions.
• Comprehensive requirement gathering to ensure project outcomes are appropriately defined.
• Engaging with stakeholders in various methods including running workshops
• Writing detailed and concise user stories, journeys and acceptance criteria.
• Assisting in product design and roadmaps as well as maintaining, prioritizing and refining product backlogs
• Acted as delivery lead where required to run scrum ceremonies.
• Assisting QA team with testing and analysis to ensure any solutions are rigorously tested
• Create dashboard reports and data visualisation to present complex data to stakeholders
• Creating comprehensive documentation for (but not limited to) - business requirements, process flow diagrams, project planning, handover and knowledge transfer etc.
• Develop tools and materials for internal use.
• Worked in fast-paced environment with constant changes and pivots in project goals and timeline

Implemented, supported and managed SAP S4Hana. Worked on multiple modules, including Basis, FICO, MM, PSCD, SolMan, GRC, and Security. Key Responsibilities:

• Drive successful end-to-end implementation through software development lifecycle - use of agile/waterfall methodology.
• Ensure SAP landscape consistency
• Management of user access and role management within SAP system to ensure system integrity and compliance with internal/external audits. Provide regular security monitoring reports.
• Perform root cause analysis.
• Stakeholder engagement to facilitate business process design and determine business capabilities and change needed.
• Extract, refine and document functional and technical requirements.
• Current and Future state process mapping and preparing options papers with benefits/risks.
• Where required, provide and perform backend configuration of the solution.
• Extensive use of Atlassian/Jira toolset to define and document solutions/bugs/fixes required and collaborate with end users and developers.
• Provide input into Test Plans, design and document test scripts.
• Assist Change Management and Training teams in developing training material.

A key member of the credit team, our responsibility was to maintain cash flow for the organisation, as well as identify any risks from debtors as well as the wider industry.

• Providing expert customer service and query handling to internal and external clients
• Troubleshooting and problem-solving technical queries
• Reporting and process analysis for both internal and external clients
• Knowledge, support and mentoring for a team of 8
• Liaising with offshore data processing team
• Data and statistical analysis
• Continuous improvement of processes and systems
• Approving or rejecting applications for credit
• Looking after a ledger of $8 – 10 Million
• Maintain accurate records
• Identifying clients requiring special attention
• Reduction of bad/doubtful debt