Self-motivated Operations Manager with proven success in streamlining processes and controlling costs through collaboration with consultants, area leaders, and employees. Highly organized and detail-oriented with a strong record of meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Managed a portfolio of over 500 residential and commercial properties, ensuring compliance with leasing agreements, tenant laws, and maintenance schedules.
Negotiated contracts with suppliers and service providers, saving an average of 25% per year in operational expenses.
Coordinated inspections, lease renewals, and handled tenant complaints and disputes efficiently.
Ensured timely collection of rents and service charges, and on-time payment rate across properties managed.
Managing mortgage procedures for each case.
• Oversee daily operations of a property portfolio, ensuring efficient property management and tenant satisfaction.
Lead a team of operational property managers, providing coaching, performance evaluations, and training.
Implement cost-effective solutions and operational strategies.
Collaborate with stakeholders, including landlords, tenants, and contractors, to ensure smooth transactions and resolve disputes.
Manage property maintenance, capital works projects, and major repairs, coordinating with vendors and contractors for timely completion.
Working on the CRM system.
Responsible for the unit's delivery after making sure that all steps are done.
Property management
Team leadership and training
Budget management and financial planning
Strategic planning and process improvement
Vendor and contract negotiation
Client relationship management
CRM and property management software
Lease and tenant management
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