Priscilla Mitchell
Towamba,NSW
Summary
Dynamic sales and customer service professional with a proven track record at Butlers Toyota, adept in relationship building and sales development. Leveraged strong communication skills and product knowledge to exceed customer satisfaction and drive sales growth. Demonstrated reliability and attention to detail, enhancing team cooperation and achieving performance improvement goals.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Hotel Managing and Marketing
Eden, NSW
01.2017 - 12.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Customer Service Representative
Butlers Toyota
Toowoomba, QLD
01.2013 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
Travel Consultant
Harvey World Travel
Dalby, QLD
12.2009 - 09.2012
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
Customer Service Representative
Westpac Banking Corparation
Dubbo, NSW
09.2005 - 09.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bar Attendant
Amaroo Hotel
Dubbo
11.2004 - 06.2006
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Checkout Operator
Woolworths Supermarket
Toowoomba, QLD
07.2000 - 01.2003
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Education
Beauty Therapist Cert 3
TAFE Dubbo
Dubbo, NSW2000
10 -
Warren Central School
Warren, NSW03.1995
Skills
- Time Management
- Product and service knowledge
- Cold-calling
- Customer Relationship Building
- Customer Service
- Sales consultation
- Customer Relations
- Sales Development
- Relationship Building
- Product and Service Sales
- Sales closing
- Performance Improvement
- Product Merchandising
- Client Service
- Records Management
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Friendly and Helpful
- Team Cooperation
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Product Knowledge
Timeline
Sales Consultant
Hotel Managing and Marketing
01.2017 - 12.2017
Customer Service Representative
Butlers Toyota
01.2013 - 07.2015
Travel Consultant
Harvey World Travel
12.2009 - 09.2012
Customer Service Representative
Westpac Banking Corparation
09.2005 - 09.2009
Bar Attendant
Amaroo Hotel
11.2004 - 06.2006
Checkout Operator
Woolworths Supermarket
07.2000 - 01.2003
Beauty Therapist Cert 3
TAFE Dubbo
10 -
Warren Central School