Peter Neumeister
Brisbane
Summary
Dynamic leader with a proven track record at Provision Group, adept in operations management and fostering team leadership. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Excelled in implementing innovative solutions and driving substantial business growth, while maintaining a strong focus on compliance and financial stability. Expert in risk management and interpersonal communication, consistently achieving improved performance outcomes.
Overview
26
26
years of professional experience
Work History
Operations Manager
Provision Group
10.2018 - Current
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Assist in the design, development, implementation and maintenance of whole of business operations portal.
- Oversee risk management strategy and implementation, including industry specific technical accreditation and WHS manageement.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyze and report on key performance metrics to senior management.
- Identify and resolve unauthorized, unsafe, or ineffective practices.
- Develop and implement strategies to maximize customer satisfaction.
- Handle staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Founder and General Manager
SecureDoc Advanced Information Management Pty Ltd
11.1998 - 06.2016
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Created organization's mission and vision statements for use by employees.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
Education
Bachelor of Laws - Law (Majoring in Commercial Law(
University of Queensland
Brisbane, QLD07-2001
Bachelor of Commerce - Commerce And Accounting
University of Queensland
Brisbane11-1995
Bachelor of Economics (BEcon) - Applied Economics
University of Queensland
Brisbane11-1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Project management
- Operations oversight
- Performance monitoring
- Staff development
- Customer relationship management
- Maintaining compliance
- Interpersonal communication
- Client relationships
- Workflow optimization
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Regulatory compliance
- Continuous improvements
- Process improvements
- Quality assurance controls
- Onboarding and orientation
- Project planning and development
- KPI tracking
- Logistics oversight
- Data management
- Risk management
- Complex problems analysis
- Performance reporting
- Document control
- Contract management
- P&L management
- Financial management
Timeline
Operations Manager
Provision Group
10.2018 - Current
Founder and General Manager
SecureDoc Advanced Information Management Pty Ltd
11.1998 - 06.2016
Bachelor of Laws - Law (Majoring in Commercial Law(
University of Queensland
Bachelor of Commerce - Commerce And Accounting
University of Queensland
Bachelor of Economics (BEcon) - Applied Economics
University of Queensland
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