Peter Norman
CAMERON PARK,NSW
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Self-assured professional with the desire to be challenged on the job. 5
Results-driven Digital Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment.
Overview
28
28
years of professional experience
Work History
Digital Customer Care Agent
NIB
02.2008 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer emails ensuring privacy requirements
- Using systems to assist members, Healthline, Central View, e5, Core Apps, Knowledge Hub, Product Catalogue, Salesforce
- Secondment in CST assisting with agent enquiries and customer complaints
- Team Leader secondment in call centre monitoring agents
- Assisting with Policy Administration - processing failed join on lines, transfer certificates and cancellations
- Processing ancillary claims
Store Manager
Pizza Hut
05.1995 - 04.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Labour, food, utilities control
- Rostering
- Staff hiring and training
- External training - running train the trainer
- Training Excellence Review Secondment - evaluating in excess of 80 stores for adherence to company standards, training compliance and development records
Education
High School Diploma -
The Broadmeadow School
Broadmeadow, NSW12.1994
Skills
- Professional Relationships
- Quality Assurance
- Support Services
- Customer Services
- nib systems
- Product Knowledge
- Ability to learn new skills
- Training and mentoring
Timeline
Digital Customer Care Agent
NIB
02.2008 - Current
Store Manager
Pizza Hut
05.1995 - 04.2007
High School Diploma -
The Broadmeadow School
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