Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
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Peter Papadopoulos

Mitcham,VIC

Summary

Dynamic professional committed to making a significant impact within the business landscape through exceptional interpersonal skills and a diverse range of business experience. Expertise includes business operations, product and service delivery knowledge, stakeholder management, commercial tendering, and program management. Maintains high standards while thriving in roles that prioritize initiative, flexibility, teamwork, and strong relationships. A belief in leading by example fosters an environment for effective knowledge and skill sharing, driving collective success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Manager – Business Operations

Telstra InfraCo
01.2018 - Current
  • Acted as the Enterprise Architect which supported and developed InfraCo Infrastructure proposals which aligned to the Telstra Intercompany Agreements.
  • Presented proposals to InfraCo Executives and C-Suite customers to obtain endorsement on proposals and strategy.
  • Led the InfraCo program under to support the Telstra corporate restructure to determine how large bids would be managed between the new entities within the Telstra Group. This included creating new processes, commercial templates, and pricing methodologies to migrate bid responses to a pricing-based construct from 2023 onwards.
  • Developed and led the creation of the InfraCo pre-sales Commercial Model across all InfraCo Asset Verticals, to allow the InfraCo governance process to be augmented into Telstra Channels, to support new business opportunities thus reducing Telstra brand exposure & increasing Telstra profitability.
  • Created new InfraCo Deal Approval Papers to brief senior executives, thus guiding executives to make decisions on each individual sales opportunity more efficiently covering risk management, sales strategy & profitability.
  • Led the pre-sales transformation program within Telstra InfraCo, to simplify the pre-sales governance processes. This included assigning bid resources more efficiently, developing a risk/issue framework & creating a simplified rate card across InfraCo Services used in bids, with the intent to reduce overall cycle time. Program resulted in a 22% yearly reduction in bid cycle time and an increase in customer & stakeholder satisfaction.
  • Created the InfraCo cost model used across all Verticals catering for new proposals including Infrastructure elements across Facilities Management, Fibre and Tower and Poles requirements.
  • Led Retrospectives to improve the current InfraCo Bid Management model using in-flight deals to look to reduce cycle times and win rates across SpaceX and Amazon bids.
  • Led the InfraCo response to support the Viasat Whole of Business Contract with Telstra Enterprise which resulted in the acquisition of the $1.2bn of revenue across the Telstra Group. Included solutioning, commercial and pricing elements.
  • Supported the development of the Wamarra Intercapital Fibre Business Case to ensure all cost drivers were included via the delivery partners and internal resources in the final model thus mitigating any downstream scope creep.
  • Managed Bid Managers within the team, ensuring all development targets and business improvement initiatives are monitored & managed. Oversaw an increase in employee engagement from 72% to 81%.
  • Developed IT tools to support Bid Management workflow across InfraCo which provided real time analysis of stages, profitability, and resourcing requirements.
  • Governed the deal review process across Telstra InfraCo, thus collating and managing all bid artefacts to be reviewed by the executive team for qualification & endorsement.
  • Led the Dark Fibre Program on behalf of Telstra InfraCo using Agile Methodology which resulted in an increase of $5.0m in FY21 revenue and 50 services in FY21.
  • Obtained an InfraCo Achievement Award based on the launch of the program.
  • Led consultative workshops across InfraCo and Telstra GBS to determine delivery & resource requirements to respond to large scale tenders such as NBNCo worth in-excess of $1bn.
  • Led a Change Management Model to support InfraCo Project Delivery which resulted in a significant increase Employee Engagement and Stakeholder satisfaction based on key Business Improvement Initiatives including Program Reporting & Risk Management
  • Gained an understanding of Zero-Based Design & Agile principles, through participation in re-designing of the InfraCo pre-sales process.
  • Developed the InfraCo Solution Quote (Statement of Work) to guide Channel teams on InfraCo product suite across Fibre, Exchanges & Towers and requirements to provide costs, thus eliminating risk and reducing cycle time.
  • Created the InfraCo service catalogue and service resource model builders which underpin the cost base across various aspects of the business including Fibre, Project Management & Exchange/Towers suite of service offerings.
  • Developed the Bid Governance Reporting framework which has been included in Telstra InfraCo executive reporting covering cycle time, total contract value, program risks/issues & win rates.
  • Collaborated with other InfraCo business units and other delivery teams across Telstra to refresh Telstra labor models and align to the one labor rate card across the business thus simplifying commercial modelling.
  • Key Achievements:
  • Achieved a 2021 Telstra Excellence Award for leading the InfraCo Dark Fibre Product program development.
  • Achieved a 2022 Telstra Excellence Award for leading the Viasat Bid Response across InfraCo.
  • Achieved a 2024 Telstra Excellence Award for leading the Microsoft ICF Bid Response across InfraCo.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Implemented and developed operational standards, policies and procedures.

Delivery Operations Manager

Telstra Enterprise
05.2012 - 12.2017
  • Gained an understanding of Service Delivery & Commercial Management within Telstra to an outsourced customer environment.
  • Gained leadership attributes as the acting Head of Delivery, representing various accounts which incorporated a high level of executive customer engagement to ensure all delivery issues were met in a timely manner and exceeded customer satisfaction targets, which included customer C suite management.
  • Gained the ability to analyze and test services projects at variance to plan, review revised project financial forecasts submitted by various Heads of Delivery each month.
  • Developed an understanding of reviewing solution designs to ensure they can be delivered via service delivery in a profitable manner.
  • Reviewed customer contracts and ensured all Telstra delivery groups were delivering to all contractual obligations thus avoiding Financial & Legal penalties including Service Level Credits & other delivery issues.
  • Engaged various delivery and constructor groups within Telstra as required (Project Services, Customer Service Delivery, and Global Services) for the effective deployment of customer facing projects within Telstra.
  • Developed resource models to ensure all resourcing are optimized & included in outer years planning. This included looking at various customers to ensure all customer requirements were met.
  • Initiated the governance meetings for each account including in-depth analysis of projects, support program, resource re-prioritization, with various stakeholders across the business.
  • Led Service Improvement Plans across customers such as ARTC to ensure the delivery framework proposed matched the customer experience and Telstra's profitability was maximized.
  • Developed the Customer Services Unit Resource model for new business across which is used to support customers noting the customer/solution complexity and resource type.
  • Led the project deployment of the Global Delivery Model across the Customer Services Unit covering all stages including Planning, Transition, and Knowledge Acquisition & Parallel Perform of various IT Delivery roles.
  • Facilitated and managed a period of change across the business which included leading the CMO Workshop covering role definition across all CSU CMO Delivery Analyst
  • Developed & introduced a Service & Project Management Governance framework across the customer base incorporating customers such as Wesfarmers, AGL & Visy & to ensure all resources complied with an IT service management model including risk and program reporting.
  • Developed an understanding of P&L management across service delivery including a detailed view of NAS products within Telstra.
  • Developed key Performance Dashboards which are presented at the SLT level which cover key performance indicators such as Incident, Financial & Program Management.
  • Assisted Client Delivery Executives in meeting all Financial & Operational KPI which include a portfolio revenue increase of $25m and drive cost efficiencies of 10%.
  • Managed a team of Delivery Analysts covering development and introduced a new development model to ensure their development is recognized.
  • Developed various risk and issue frameworks to portray to Senior stakeholders the status across initiatives & projects and determine remediation strategies.

Senior Solutions Specialist, Service Definition & Alignment

Telstra Operations
06.2009 - 04.2012
  • Acted as the delivery lead on all commercial opportunities with an emphasis on ensuring the delivery and integrity of the solutions proposed by the customer facing business units is upheld.
  • Created and upheld processes developed with the retail units covering timelines and solution briefings to the various impacted stakeholders within Telstra Operations.
  • Acted as the single point of contact within Telstra Operations associated with the pre-sales co-ordination, solution development and contract handover of all opportunities derived from the Customer Facing Business Units.
  • Performed key commercial analysis on tenders impacting Telstra to ensure key resourcing criteria & risks are understood.
  • Gained a familiarity with the key drivers associated within an Operations environment responding to commercial tenders including Transition & Transformation methodologies & ongoing resourcing attribution.
  • Created various resourcing/commercial models associated with the requirements of complex bids & tenders in conjunction with various stakeholders within the Customer Facing Business Units to ensure all resourcing requirements are captured.
  • Initiated the leadership of virtual teams to ensure the resources are allocated into each tender opportunity.
  • Worked with stakeholders from various groups within the Telstra Operations organization to ensure the impacts to each delivery & constructor group are understood.
  • Collaborated with product managers to gain an understating of customized products affecting various complex opportunities.
  • Created and presented discussion packs to various senior stakeholders within Telstra outlining the Telstra Operations New Commercial Opportunity process to assist in the understanding of the associated key principles.
  • Gained an enhanced understanding of the Governance process surrounding complex opportunities including technical and financial processes including negotiation activities.
  • Represented Telstra Operations on large strategic telecommunications outsourcing projects with a high level of exposure to various large corporations such as NAB & Defense JP 2047 Outsourcing opportunity which resulted in $2.0b of revenue to Telstra over the lifetime of each contract.
  • Initiated & led detailed workshops on behalf of Telstra Operations on various complex opportunities to ensure all groups understood the scope of works supplied.
  • Gained a detailed understanding of all ITIL, Project Management and 3rd party strategic sourcing requirements which are prevalent in the scope required to deliver various tenders to scope.
  • Collaborated with TEE&G Enterprise Solution Architects & Service Solution designers to ensure all delivery requirements are understood in the final scope works identified to Telstra Operations
  • Gained leadership attributes as the acting General Manager of the group and participated in various senior leadership team activities within the Telstra Operations and Customer Facing Business Units concerning the tendering process & escalation management.
  • Gained a detailed understanding of the scope of each Telstra Operations business unit and their delivery remit across the business to support various customer requirements.
  • Performed the role of resource manager within the team thus allocating projects across various members of the team to ensure a coherent workload.
  • Created reports to ensure data integrity is obtained within Telstra Operations/NA&S New Commercial Opportunity database.
  • Initiated creation and maintenance of the Service Definition & Alignment SharePoint page.
  • Created resource profiles highlighting Telstra Operations resources attributed on new commercial opportunities which were then used in Sales Business Case analysis by stakeholders.
  • Key Achievements:
  • Received NA&S Goodness awards for activities on various high-profile opportunities including NAB and Defence.
  • Received an official Government Clearance to work on Classified material such as Department of Defence.
  • Participating in the Telstra Top Talent Band 1 Accelerated Learning Program 2012

Business Specialist, Commercial Engagement

Telstra Networks & Services
06.2007 - 06.2009

Commercial Specialist, Consumer Segment

Telstra Finance
05.2006 - 06.2007

Channel Support Consultant

Telstra Metropolitan Area Management
07.2004 - 05.2006

Data Sales Consultant

Telstra Proactive Sales, Maxicorp
01.2002 - 06.2004

Business Sales Consultant

Telstra Business Solutions
12.2000 - 12.2001

Education

Bachelor of Science - Genetics, Psychology

Monash University
Clayton, VIC
01.2000

Certificate - Microcomputer Programming

Northern Melbourne Institute of TAFE
01.1997

Skills

  • Excellent Interpersonal Skills
  • Result Orientation
  • Strong people orientation
  • Strong oral and written communication skills
  • Analytical Skills
  • Highly adaptable to change
  • Solutions focused
  • Organizational improvement
  • Cross-functional team leadership
  • Influencing and negotiating
  • Teamwork and collaboration
  • Team leadership

Certification

Telstra Learning Initiatives

  • Six Sigma Yellow Belt Training
  • Finance for Non-Finance Managers (New Horizons)
  • ISDN, Broadband & Wideband Product Training
  • Sales Acceleration Workshops
  • ITIL v3 Certification – (Accenture)
  • Fundamentals of Project Management – (Accenture)
  • Presentation Skills – (Accenture)
  • Lean Process Improvement – (Wipro)
  • Top Talent Band 1 Accelerated Learning Program – (Personal Best)
  • Prince 2 Project Management Foundation - PeopleCert/ILX
  • Telstra Future Ready – Advanced Transformation
  • Kepner-Tregoe – Problem Solving
  • Agile Fundamentals/Certification – Project Management
  • Leading Transformation – Telstra
  • Advanced Negotiation Training - Scotswork

Hobbies and Interests

Gardening, Renovating (i.e. DIY), Sport, Computing

Timeline

Senior Manager – Business Operations

Telstra InfraCo
01.2018 - Current

Delivery Operations Manager

Telstra Enterprise
05.2012 - 12.2017

Senior Solutions Specialist, Service Definition & Alignment

Telstra Operations
06.2009 - 04.2012

Business Specialist, Commercial Engagement

Telstra Networks & Services
06.2007 - 06.2009

Commercial Specialist, Consumer Segment

Telstra Finance
05.2006 - 06.2007

Channel Support Consultant

Telstra Metropolitan Area Management
07.2004 - 05.2006

Data Sales Consultant

Telstra Proactive Sales, Maxicorp
01.2002 - 06.2004

Business Sales Consultant

Telstra Business Solutions
12.2000 - 12.2001

Certificate - Microcomputer Programming

Northern Melbourne Institute of TAFE

Bachelor of Science - Genetics, Psychology

Monash University

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Peter Papadopoulos