Skilled and experienced Operations and Sales Manager with proven track record in managing med-large scale business operations with exceptional results. Adept at leading teams up to 100 staff, optimising productivity; and driving significant cost savings. Skilled in advanced business analytics, business insight, and lean analytic principals with a strong focus on achieving operational excellence and business growth.
Known for adaptability and delivering results in dynamic environments. Excellent communication, negotiation, and leadership skills. Native in English and Fluent in Greek languages.
Work History
Head of Operations
3 Years 5 Months
PsychPhys | 03.2022 - 08.2025
National Management role responsible for daily business operations. Provision of strong analytic skills and hands on experience in order to improve efficiency and support team collaboration in improving customer outcomes.
Key Deliverables
Stakeholder Management
People Operations
Workforce Planning
Operational analytics with cross-functional teams
Weekly performance reporting
Complaints Management and resolution
WorkHealth and OH&S Compliance
Managed budgetary planning, resource allocation aligned with strategic priorities.
Staff mentorship
Fostered relationships with key stakeholders
Spearheaded process improvement projects, resulting in enhanced workflow efficiency and reduced costs.
Performance evaluations, constructive feedback, employee growth and accountability.
Enhanced client satisfaction - streamlining communication channels and improving response times.
Developed innovative solutions to complex problems- improved organisational performance.
Reviewed employee concerns and new opportunities to drive business strategies.
Achieved company growth - strategic marketing plans/business development initiatives.
Analysed departmental budgets - minimise expenses and optimise profits.
Interviewed, recruited and trained new onboarding candidates.
Spearheaded company rebranding initiative, resulting in significantly improved market presence and customer engagement.
Achievements
Successful retention of employees with robust workflow process analytics (86% YOY)
Led cross-functional teams to drive strategic initiatives and improve operational efficiency.
National Business Manager
1 Year 9 Months
Chemist Warehouse/Sukin | 08.2021 - 05.2023
A national leadership role focused on driving national sales growth and profitability by managing key client relationships and leading a dynamic team.
Key Deliverables:
Leading market growth in volume in Hand, Body and leading value and volume in Hair.
Developed and executed national sales strategies to enhance brand visibility and market penetration.
Fostered relationships with key retail partners, driving collaboration and alignment on promotional initiatives.
Analysed market trends and competitive landscape to inform strategic decision-making and resource allocation.
Mentored junior sales staff, enhancing team capabilities through training on best practices and customer engagement techniques.
Spearheaded data-driven reports to assess sales performance, providing actionable insights for executive leadership meetings.
Collaborated with business development managers to partner planning process to develop mutual performance objectives, financial targets and critical milestones.
Developed successful marketing strategies to increase brand recognition, driving sales growth across the nation.
Leveraged data-driven insights when making strategic decisions about market positioning, pricing structures, advertising campaigns.
Achievements
Introduced new product lines that complemented existing offerings, increasing overall revenue streams.
Promotional planner at 10% revenue with a Deal that I worked on to get CWH to contribute 5% Additional funding. Solid growth in all segments till supply chain issues occurred with moving factory sites to a brand new location.
Leading market growth in volume in Hand, Body and leading value and volume in Hair.
National Business Manager
2 Years 3 Months
Chemist Warehouse/Natures Care | 05.2019 - 08.2021
A national leadership role focused on developing and executing sales strategies, managing key relationships and leading high profile promotional team.
Key Deliverables
Oversaw all Promotional, Marketing and P&L
Implementing and planning a CWH media spend of over $15 million dollars from executing Gondola ends to TV Brand campaigns, Healthy Breaks to Full page catalogues
Promotional program planning across PMU's, Catalogues, TV, CWH Media to include TV, Radio and Online.
215 Skus in CWH. 42 Skus in Skin Care, Baby, Body. Third Largest Vitamin brand. Developing new accounts in Sigma pharmacy groups, Priceline and other Independent pharmacy groups. ROI on promotional activities, P & L on
existing lines and development of another 42 skus to fill range gaps in the portfolio.
Achievements
Trading term discussions and securing NZ and China Product placements.
National Key Account Manager
2 Years 7 Months
McPhersons Consumer Products | 10.2016 - 05.2019
A national senior role managing the company's high value clients, by acting as a strategic advisor in order to drive revenue growth.
Achieve Budgets and Forecasts, Monthly, Quarterly and Yearly.
$3 Million in Capex approved for 3 x stands in Chemist Warehouse stores for our brands
Analysing Data, Including Aztec, share of Voice Reports and competitor promotional mechanics
Grow our Market Share against all Competitors in skincare and Haircare Key Deliverables
Implementing Promotional Programs to maximise sales outcomes and mitigate competitor's activities
Achieving Market share gains ahead of National Category and Retailer growth.
Work closely with buyers across 10 categories with over 300 skus.
Overseeing NPD and Business strategies to work on blockbuster launches.
Organising, Key Tactical events, promotional events, side wings, gondolas and national trainings
Working with International brands and complying to key performance benchmarks
Developing new permanent merchandise features for three brands for full bay units guaranteeing product space
Achievements
Turning the number 6 account in the business to the No1 account.
Category captain Beauty accessories. Market leader in 5 categories. Delivering the biggest growth and contribution margin 2018 from being the previous 6th largest account to the No.1 account in the business. Growing from $24 Million to over $40 Million in under 3 years. Brands- Swisspers,
Dr.LeWinn's, Trilogy, Manicare, Lady Jayne, Hugo Boss, Gucci, Dolce and Gabbana, Alpecin, Glam, Revitanyl, Akin and others. Whilst growing this account McPhersons lost the distribution to all the Perfume brands worth over $6 million to my account however I regained that exposure and still exceeded the previous years sales figure.
Achieving Market share targets planned for end FY19 already across three brands
Working with New Zealand and the launch of CWH in NZ
National Key Account Manager
2 Years 5 Months
Ebos Group (Symbion) | 05.2014 - 10.2016
National sales leadership role that required strong strategic communication and negotiation skills to ensure client satisfaction and client retention.
Key Deliverables
Total autonomy of all National and State Pharmacy groups. 88 groups in total. Overseeing all Private label, contracted pharmaceuticals and branded promotional programs.
Delivering growth in numerous categories including Vitamins, Cough and Cold, Beauty accessories, Hair, Analgesics and many others. Brands- Faulding, Terry
White, Allersearch, Floradix, Red Seal, Pharmacy Choice, Anti-Flamme plus others
Delivering Sales Forecasts to agreed budgeted figures and surpassing them. Working with private Label margins
All group strategies, promotions, planning, product reviews.
Creating NPD & working with Ebos group priorities. Control of 87% of all sales
in our channel.
Supplements, Sports, Hair, Beauty, Medical Devices, Meal replacement, Wound Management, Men's, Baby formula, Remedies, Digestion and Health Categories
Analysing various forms of Sales Data and utilizing that information for future sales and Promotional plans. Creating Reports to analyse the margins of brands against retailers.
Negotiating with International businesses for purchasing our export products.
Achievements
Exceeded Budget by 12.76%in 2015. Having a Budget of over $38 Million.
National increase in store facings estimated at 15,000 new locations across all pharmacy retailers.
5 staff, Managing 8 Brands and Sales in excess of 50 million
Key Account Management of all National Pharmacy Groups and State groups(88 Groups).
Sales Manager
2 Years 8 Months
Melrose Laboratories | 09.2011 - 05.2014
Management role that lead a team to achieve revenue targets for brands – Lucas Paw Paw, Bulldog Skincare, JR Watkins, Nulax, Melrose. Working with New Zealand, UK, America, China, Japan and Taiwan.
Key Deliverables
Key Account Management of Coles, Woolworths, Metcash, Big W, Target, Aldi, Chemist Warehouse, Priceline, Kmart, Major National Pharmacy Groups and Brokers.
Development of export sales and increase Grocery and department stores sales as well as full bay in Chemist Warehouse
Working with all Sales related queries including customer enquiries and other daily tasks. Planning promotional plans, Review meetings, new products, reporting and forecasting.
Decrease on out of stocks due to forecasting.
Increase in margin on top 20 Sku's due to product term negotiations.
Adding 4 Major pharmacy groups as business partner with, more than 15 skus at launch.
Delivering Sales Forecasts to agreed budgeted figures and surpassing them overseeing 8 staff.
Analysing various forms of Sales Data (Aztec, Nielsen and IMS) then utilizing that information for future sales and Marketing plans.
Creating reports for analysis of margins across brands and retailer profitability
Achievements
Increasing Sales over my tenure from $29.5 Million to over $48.3 million
Exceeded 2012 Budget by 25.6%. Exceeding 2013 Budget by 27.8%.
Obtained more shelf space in Coles and Woolworth's with only one deletion. Increase on shelf presence by over 8,000 locations in one year just from Coles and Woolworths.
National increase in store facings estimated at 25,000 new locations across major retailers.
Achieving 160% Growth in Coles and Woolworths in a Calendar Year and adding Aldi
Developed and implemented policies enhancing organisational performance and employee engagement.
Education
CPCWHS1001 - Statement of Attainment
Civil Contractors Federation | Melbourne, VIC
Bachelor of Business - Business Administration
Swinburne University of Technology | Melbourne, Victoria, VIC
Post Graduate Diploma - Strategic Operations Management
Curtain University | Perth, WA
Skills
Operations Management
Team Leadership
Business analysis/Operational Metrics
Performance Optimisation
Sales and Marketing
Finance Budget Management
Cost reduction
Process improvement
Customer satisfaction
Project coordination and delegation
Strategic Planning
Promotional Planning
Key stakeholder Management and relationships
Performance Improvement/Management
Change Management
Conflict resolution and negotiation
Business analysis
Succession Planning
Commercial acumen
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Training/Education
Australian Institute of Management Performance Management
A. I. G. Disciplinary Procedures and Recruitment
Australian Institute of Management Employee Relations
Australian Institute of Management Developing High Performance Teams
Cert IV Leadership
White Card (OH&S and Construction)
Professional Selling Skills Advanced Course
Microsoft software (Work, Excel, Powerpoint, Outlook)
Bachelor of Business Swinburne University
Swinburne University Psychophysiology
Accomplishments
Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
Reduced organisational operating costs by 11% by streamlining processes.
Surpassing revenue targets and securing market expansion year-on-year
Implemented three (3) permanent display fixtures in over 500 stores.
Achieved significant growth in revenue through promotional planning and data analysis
Interests
• Enjoy hobbies that combine physical activity with outdoor exploration.
• Passionate about Life
• DIY and Home Improvement
• I enjoy helping others and giving back to the community.
• Auto Repair/Restoration
Timeline
Head of Operations
PsychPhys
03.2022 - 08.2025Read More
National Business Manager
Chemist Warehouse/Sukin
08.2021 - 05.2023Read More
National Business Manager
Chemist Warehouse/Natures Care
05.2019 - 08.2021Read More
National Key Account Manager
McPhersons Consumer Products
10.2016 - 05.2019Read More
National Key Account Manager
Ebos Group (Symbion)
05.2014 - 10.2016Read More
Sales Manager
Melrose Laboratories
09.2011 - 05.2014Read More
Curtain University
Post Graduate Diploma from Strategic Operations Management