Peter Pestano
Surfers Paaradise
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to company success. Results-oriented professional with a passion for building relationships and driving business growth.
Overview
25
25
years of professional experience
Work History
Travel Agency Manager
Flight Centre Travel Group
4217
03.2000 - Current
- Recruited qualified staff to enhance team capabilities at travel agency.
- Managed daily operations, including staff oversight and budget management.
- Organized team-building activities to cultivate positive workplace culture.
- Conducted training sessions for new hires on policies and procedures for selling travel packages.
- Maintained relationships with airlines, hotels, and vendors to secure competitive pricing for clients.
- Evaluated business performance to identify improvement opportunities and drive growth.
- Analyzed historical sales data to forecast future demand for services.
- Resolved customer inquiries and complaints through effective conflict resolution strategies.
Education
High School Diploma -
Newman Boys College
Sydney NSW11-1979
Skills
- Team building and employee training
- Budget management
- Customer service and support
- Sales forecasting
- Vendor relations
- Conflict resolution
- Travel package sales
- Staff recruitment
- Performance improvement
- Onboarding and orientation
- Excellent communication
- Decision-making
- Professionalism
- Performance reviewing
- Time management
- Written communication
- Shift scheduling
- Teamwork and collaboration
- Adaptability
Affiliations
- My dog.
- Art
- Architecture
- Travel
- Food/wine
Accomplishments
- FCTG Global Achiever, approximately 8 years
- Exceeded targets for many months
- Fares and Ticketing 1 passed at 99.9%
References
References available upon request.
Timeline
Travel Agency Manager
Flight Centre Travel Group
03.2000 - Current
High School Diploma -
Newman Boys College
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