Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 14-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Customer-oriented General Manager with 1.5 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Operations Manager & Acting GM
Aldesta
Heron Island Resort, Queensland
11.2010 - Current
Coordinated daily activities between departments such as Housekeeping, Maintenance and Food and Beverage.
Ensured that all guests receive a warm welcome upon arrival at the hotel.
Maintained an accurate database of hotel guests' information for reservations tracking purposes.
Reviewed financial transactions related to front desk operations on a daily basis.
Managed front desk staff schedules according to occupancy demands of the hotel.
Established strong relationships with corporate clients through effective communication channels.
Analyzed guest feedback surveys and developed action plans based on results.
Enforced safety protocols within the work area in accordance with company guidelines.
Identified areas of improvement in operational efficiency in order to increase productivity.
Conducted routine inspections of lobby area, ensuring cleanliness standards are met.
Assisted with budgeting tasks by preparing monthly forecasts for labor costs.
Resolved conflicts between team members or customers quickly and efficiently.
Organized special events such as conferences or banquets held at the hotel.
Monitored office inventory to maintain supply levels.
Met budget targets and quality standards by proactively leading team members and monitoring operations.
Conducted staff performance evaluations to monitor progress and individual skills.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
Developed key metrics for evaluating success of various projects and initiatives within the organization.
Collaborated with other departments such as IT, HR, Accounting and Finance in order to coordinate efforts across teams in pursuit of common goals.
Trained employees on duties, policies and procedures.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Designed sales and service strategies to improve revenue and retention.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Trained new employees on reception duties, including telephone etiquette, customer service techniques and computer applications.
Education
BBA - Revenue Management & General Manager
ECornell
Cornell University USA
01-2024
Clares Institute
Skills
Software Knowledge-Expert in Opera, Fidellio, RMS, THS, Micros Hotel PMS