Peter Sang Yum
Melbourne,VIC
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at McDonald's. Excelled in team management and inventory control, boosting employee retention by implementing effective coaching and mentoring. Skilled in POS system operation, prioritizing a results-driven approach to exceed business objectives.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
McDonald's
02.2021 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Meeting,Maintaining and Managing KPIs setting targets and goals across all shifts
Forklift Operator
Linfox
03.2013 - 11.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Transported goods between warehouse locations according to shipment and storage needs.
- Meeting KPIs on a daily basis
Education
First Aid
CPR First Aid
Melbourne, VIC03.2024
Fire Prevention And Safety
First Fire Attack
Melbourne, VIC02.2024
Barrista
McDonalds Training Centre
Melbourne, VIC01.2022
Customer Experience Manager
McDonalds Training Centre
Melbourne, VIC05.2022
People Performance Manager
McDonalds Training Centre
Melbourne, VIC06.2022
Product Quality Manager
McDonalds Training Centre
Melbourne, VIC08.2022
Restaurant Manager - Leading Great Restaurants
McDonalds Training Centre
Sydney, NSW10.2022
Certificate 3 in Logistics
Set Solution
Melbourne, VIC02.2013
Automotive Mechanics Cert 3
Auckland M.I.T
Auckland NZ10.2010
Certificate in Career And Self Development
Open Polytechnic
AucKland NZ11.2010
Automotive Mechanics Cert 2
Auckland M.I.T
Auckland NZ10.2009
Skills
Team Management
Inventory control and record keeping
Customer Engagement
Staff Management
Point of Sale (POS) system operation
Shift Management
Organization and prioritization
Employee Retention
Recruitment
Customer Service
Coaching and Mentoring
Payroll Administration
Timeline
Restaurant Manager
McDonald's
02.2021 - 05.2024
Forklift Operator
Linfox
03.2013 - 11.2021
First Aid
CPR First Aid
Fire Prevention And Safety
First Fire Attack
Barrista
McDonalds Training Centre
Customer Experience Manager
McDonalds Training Centre
People Performance Manager
McDonalds Training Centre
Product Quality Manager
McDonalds Training Centre
Restaurant Manager - Leading Great Restaurants
McDonalds Training Centre
Certificate 3 in Logistics
Set Solution
Automotive Mechanics Cert 3
Auckland M.I.T
Certificate in Career And Self Development
Open Polytechnic
Automotive Mechanics Cert 2
Auckland M.I.T
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