Peter Semaan
Gregory Hills,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Barista
The Daily Bean
01.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Business Owner
The Rusty Rabbit
02.2018 - 05.2023
- Determined objectives, set priorities and established and met target dates.
- Scheduled work hours for Number employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Planned and implemented promotional activities to increase customer satisfaction.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
HSC -
St Patricks College
Strathfield, NSWSkills
- Solid Problem Solver
- Operation and Control
- Process Payments
- Cash Flow Management
- Menu Item Preparation
- New Hire Training
- Billing and Payment Processing
- Safe Food Handling Practices
- Ordering Procedures
- Opening and Closing Coordination
- POS System Operations
- Clean and Sanitize
Timeline
Barista
The Daily Bean
01.2023 - Current
Business Owner
The Rusty Rabbit
02.2018 - 05.2023
HSC -
St Patricks College
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