Peter Sfyrios
Adelaide,South Australia
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
43
43
years of professional experience
Work History
Travel Consultant
Inflight Travel
07.2014 - 12.2022
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Travel Consultant
Axis Travel
11.2008 - 09.2013
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Business Owner
Self-employeed
05.2002 - 12.2007
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
Customer Service Officer
Burnside Council
04.1980 - 03.2002
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Norwood High
Adelaide, SA11.1977
Skills
- Regulations and Compliance
- Global Destinations
- Executive Travel
- Travel Insurance
- Travel Arrangements
- Hotel Accommodations
Languages
Greek
Professional Working
Timeline
Travel Consultant
Inflight Travel
07.2014 - 12.2022
Travel Consultant
Axis Travel
11.2008 - 09.2013
Business Owner
Self-employeed
05.2002 - 12.2007
Customer Service Officer
Burnside Council
04.1980 - 03.2002
High School Diploma -
Norwood High
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