Peter Shuetrim
Dural
Summary
Seasoned Centre Manager with a proven track record showcasing exceptional skills in operations management and customer service. Excelled in fostering partnerships, enhancing product quality through rigorous control procedures, and driving team productivity. Demonstrated expertise in damage assessment & repair and proficient negotiating, achieving significant improvements in customer satisfaction and operational efficiency.
My most notable achievement was consistently achieving the monthly budget 98% of the time over a 10 year period. As a result i was invited to troubleshoot shops within the group, providing recommendations on necessary changes for improvement on Sales mix to performance and customer service.
Overview
43
43
years of professional experience
Work History
Centre Manager/Production Manager, Client Services
Alexandria Collision Centre
04.2022 - Current
- Estimating/Parts pricing and Sourcing on iBodyshop
- Collaborating effectively with assessors to achieve better outcomes on repair quotations.
- Assisted office Data entry
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Centre Manager/Production Manager
UnityCorp
09.2022 - 03.2023
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 30 employees.
- Estimating and Parts Sourcing on Flexiquote.
- Negotiated favorable contracts with suppliers, reducing operational costs while maintaining quality standards.
- Reported issues to higher management with great detail.
Centre Manager / Production Manager/Lead Estimator
Gemini/AMA Group
01.2010 - 08.2022
- Centre & Production Manager
- Managed over 30 employees
- Estimator
- Customer Service
- Parts Ordering & Control
- Quality Control
- Managed Employee Targets & Company Budgets
Centre Manager
Starlake Body Repairs
02.2000 - 01.2010
- Production Manager
- Estimator
- Parts Manager
- Customer Service
- Operations
Business Owner
PK Quality Smash Repairs
02.1997 - 01.2000
- Managing Director
- Accounts/Finance
- Workshop Management
- Customer Service
- Estimating
- Panel/Mechanical
- Spray Painting
Production Manager/Panelbeater
J&L Tracy Smash Repairs
02.1987 - 01.2000
- Workshop Manager
- Panelbeating including Restoration & Hail
- Managing KPIs and Targets
- Estimating
- Parts management & ordering
- Quality Control
- Customer Service
Apprentice Panel Beater
Auto Panel Beating & Radiators
01.1982 - 02.1987
- Repairing small to large jobs
- Restoration on vehicles
Education
Panelbeating Trade Certificate -
TAFE NSW
NSW12.1982
Diploma of Business Management
Business Degree
Sydney, NSW12.2014
Skills
- Operations Management
- Decision Making
- Customer Service
- Coaching and Mentoring
- Damage Assessment & Repair
- Time Management
- Budget & KPI adherence
- Documentation and reporting
- Proficient Negotiating Skills
Timeline
Centre Manager/Production Manager
UnityCorp
09.2022 - 03.2023
Centre Manager/Production Manager, Client Services
Alexandria Collision Centre
04.2022 - Current
Centre Manager / Production Manager/Lead Estimator
Gemini/AMA Group
01.2010 - 08.2022
Centre Manager
Starlake Body Repairs
02.2000 - 01.2010
Business Owner
PK Quality Smash Repairs
02.1997 - 01.2000
Production Manager/Panelbeater
J&L Tracy Smash Repairs
02.1987 - 01.2000
Apprentice Panel Beater
Auto Panel Beating & Radiators
01.1982 - 02.1987
Panelbeating Trade Certificate -
TAFE NSW
Diploma of Business Management
Business Degree
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