Peter Smith
Victoria Park
Summary
Dynamic Table Games Shift Manager at Crown Perth with a proven track record in enhancing guest experiences and optimizing revenue through effective table game operations. Skilled in employee training and compliance monitoring, I excel in fostering teamwork and resolving disputes, ensuring a professional atmosphere while maintaining gaming integrity.
Overview
28
28
years of professional experience
Work History
Table Games Shift Manager
Crown Perth
01.1998 - Current
- Assisted in managing table games operations, ensuring compliance with gaming regulations.
- Supported staff training on game rules and customer service standards.
- Monitored game activities to maintain fairness and integrity during shifts.
- Coordinated communication between dealers and floor management for efficient operations.
- Observed performance metrics to identify opportunities for operational improvements.
- Addressed customer inquiries and resolved disputes promptly to enhance guest experience.
- Optimized table configurations based on player demand and occupancy trends to maximize revenue potential.
- Ensured guest satisfaction by addressing any concerns or disputes promptly and professionally.
- Implemented staff training programs focused on customer service skills, game knowledge, and policy compliance.
- Provided support during special events such as tournaments or VIP functions, ensuring smooth operations and exceptional guest experiences.
- Conducted thorough investigations of suspected cheating or fraudulent activity in collaboration with security personnel.
- Regularly reviewed surveillance footage for signs of suspicious behavior or potential risks to the casino''s assets.
- Continuously updated knowledge of industry trends regarding gaming rules changes and advancements in technology.
- Participated in hiring decisions for new employees by conducting interviews alongside human resources representatives.
- Maintained gaming integrity, ensuring adherence to casino policies and regulatory requirements.
- Enhanced customer experience by implementing efficient table game procedures and maintaining a professional atmosphere.
- Improved employee performance with regular coaching, feedback, and performance evaluations.
- Interviewed, hired and trained new gambling floor workers.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Education
Bachelor of Arts - Business
Crown Perth
Perth, WASkills
- Employee training
- Guest relations
- Scheduling coordination
- Policy enforcement
- Compliance monitoring
- Software knowledge
- Professional networking
- Revenue generation
- Marketing initiatives
- Player development
- Table game operations
- Casino management
- Strong leadership
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Dispute mediation
- Gaming regulations
- Organizational skills
- Team leadership
Timeline
Table Games Shift Manager
Crown Perth
01.1998 - Current
Bachelor of Arts - Business
Crown Perth