To seek and maintain a full-time Healthcare position that offers me professional challenges by utilizing my interpersonal, problem-solving, multitasking skills and bringing my client relations experience to an organisation to become an asset the team and move forward within the organisation.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner & Manager
The Fresh Connection Cafe & Catering
Shop 5 & 6 / 60 Liverpool Street Hobart TAS 7000
11.2013 - Current
"Hands On" Management of the day-to-day business operations.
Recruit, interview, hire employees and observed each employee's individual strengths and motivated employees to perform daily business functions.
Interacted with customers to build connections and assist with their needs.
Resolve staff member conflicts, actively listening to concerns and find appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Enhanced operational efficiency and productivity by managing workflow, budgets, accounts, and costs.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Multi task, plan and organize catering orders within established required time frames.
Monitor, implement any Work Safe and Food Safe Handling practices to meet government regulations.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Dealing with all Fire Safety Situations, acting as Wellington Centre Fire Warden.
Sales Consultant
United Cellars
Paddington, NSW
01.2012 - 03.2013
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Created detailed sales presentations to communicate product features and market data.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Sales Assistant
Long Range Systems
Crows Nest, NSW
02.2011 - 12.2012
Fielded customer questions to share information about products, availability, and pricing.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers with prompt and polite support in-person and via telephone.
Communicated orders to vendors, scheduling carriers for pickup if needed.
Direct Sales Specialist
Liquid Learning
Sydney, NSW
02.2008 - 12.2010
Engaged customers in social conversations to create pleasant and easy shopping experience.
Worked to build relationships with customers and built potential for additional sales.
Provided product benefits and advantages and discussed pricing with interested parties.
Increased sales and customer satisfaction through personalized servicing.
Restaurant Manager
Sals On Salamaca Hobart
Salamanca Place Hobart TAS
02.1998 - 08.2009
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully interviewed, selected, trained, and supervised staff.
Education
Associate Diploma in Hotel Management - Hospitality Administration And Management
LesRoches International School of Hotel Management
Crans-Montana, Switzerland
10.2003
Traineeship - Food & Beverage
Drysdale College
Hobart, TAS
1996
HSC -
St Virgil College
Hobart, TAS
1995
Skills
Flexible & Available - accustomed to long shifts & Manual duties
Friendly, Positive Attitude
Strategic Planning
Supervision and Leadership
Problem Resolution
Multitasking & Organizational Skills
Health and Safety Compliant
Verbal and Written Communication Skills
Additional Information
Anthony & Corrine De Rosa - 0447 491 102 (Corrine)