A driven and experienced sales professional with over 10 years of success in connecting people with life-changing opportunities. Passionate about helping students see their potential and achieve goals they never thought possible. I bring a proven ability to build trust, inspire action, and deliver results that matter.
Overview
15
15
years of professional experience
Work History
Senior Career Advisor
Australian paramedica college
Sydney , NSW
01.2023 - Current
Used CRM systems to track leads, follow-ups, and student progress through the admissions process.
Collaborated with marketing and admissions teams to improve lead quality and student engagement
Educated customers about products and services offered by the company.
Negotiated deals and handled complaints or objections.
Developed and maintained relationships with new and existing clients to increase sales revenue.
Delivered accurate and timely information about funding options, course structures, and career services.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Conducted high-volume outbound and inbound calls to prospective students, providing detailed information about programs, and career outcomes.
Assessed individual goals and interests to recommend suitable courses and training pathways, supporting student enrollment decisions.
Effectively communicated course benefits and career opportunities, resulting in consistent achievement of monthly enrollment targets.
Built rapport with prospective students, maintaining a strong conversion rate from lead to enrollment
Supported students post-enrollment to ensure retention and satisfaction during the onboarding process.
Sales Team Leader
Australian Institute of Management
01.2020 - 01.2023
Learned and maintained in-depth understanding of product to provide knowledgeable responses to diverse questions.
Built a profitable pipeline through cold calling and inbound leads.
Excellent communication skills, resulting in maintaining existing customer relationships and creating new connections with potential customers.
Resolution of customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations.
Quoted prices, discussed benefits and redirected questions to overcome objections.
Excellent written communication skills - Use of Salesforce to on-board customer service reps and account managers to customer profiles.
Set individual goals for each sales representative and provided leadership, coaching, and sales support to achieve those goals.
Achieved my $100,000 sales quota 4 years in a row.
Course Advisor Team Leader
Upskilled
01.2016 - 01.2020
Managing and leading a team. This includes, but not limited to: organising meetings, recruiting employees, setting team targets, and monitoring day to day activities of individuals.
Owning and managing the entire sales cycle - prospecting, setting appointments and closing business.
Excellent verbal communication skills. This includes, but not limited to: consultative sales approach to understand customers needs, negotiating and closing deals with customers and addressing customers concerns.
Excellent skills at upselling to existing customers on additional products the company offers.
Proven track record of exceeding targets - Resulting in over $900,000 in new revenue for the Australian Institute of Management in the last 12 months.
Strong Computer Skills - CRM systems, Word, Salesforce.
Constant training and coaching of team members to ensure they are able to reach their individual and company KPI's.
Organising and running team training days to ensure continual professional development.
Exceeding $130,000 in revenue each month.
A passionate and highly motivated sales professional with over 7 years of experience offering progressive sales and marketing experience. I am seeking a new challenge to develop and prosper my sales skills, build on my strong customer service and communication skills, and surpass my individual goals with a commitment to team quotas.
Sales Team Leader
Hanrob
02.2010 - 01.2016
Practiced an empathetic approach and resulted in a 19% customer conversation rate.
Anticipated customer needs, reading between customer reviews.
Successfully up-sold and cross-sold customer needs, increasing purchase sizes by 15%.
Implemented a sales script for the team.
Communicated with customers effectively during the session to gain an understanding of unique tastes and preferences and guiding them towards items that met their needs, outperforming sales quota.
Education
MINI MBA -
Australian Institute of Management
01.2016
Skills
Strategic Prospecting
Passionate about selling
Reliable, efficient and flexible
Excellent verbal and non-verbal communication skills
Ability to organise, prioritise and control work flow and work unsupervised
Ability to lead, negotiate, and problem-solve independently
Ability to work well independently and as part of a team
Excellent Negotiation Skills
Excellent Active Listening Skills
Committed to self-reflection, notably the ability to critically reflect
Executive Officer (Education) at College of Arts and Social Sciences (CASS), The Australian National University (ANU)Executive Officer (Education) at College of Arts and Social Sciences (CASS), The Australian National University (ANU)