Summary
Overview
Work History
Skills
Timeline
Generic

Peter Sturrock

South Yarra,VIC

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

33
33
years of professional experience

Work History

Team Leader, Customer Experience

Australian Open
01.2025 - 01.2025
  • Manage the team
  • (well-being, breaks, rotations, performance)
  • Allocate team members to their postings
  • Ensure the team have relevant equipment and resources
  • Provide coaching throughout the shift and provide daily feedback
  • Manager customer de-escalations and provide feedback
  • Recognise and reward excellent performance and provide feedback

Retail Sales Associate - casual/vacation

GAZMAN - The Austin Group
09.2022 - 07.2024
  • Provide exceptional customer service through authentic and meaningful interactions with the customer
  • Demonstrate strong product knowledge to assist the customer in making the best product choice
  • Contribute to the overall presentation of the store through merchandising and general housekeeping
  • Receive, process and replenish stock
  • Support team members to ensure business goals are achieved
  • Display strong communication skills and a can do attitude
  • Process transactions and maintain customer profiles through Point Of Sale system (POS)
  • Key Holder;
  • Open and close the store with associated administrative tasks
  • Ensure store operations and retail standards are implemented and maintained
  • Create an inspirational, supportive and informative environment for the team
  • Implement promotional and visual merchandising as directed by the Visual Merchandising team

Front Office Receptionist - casual

Bellarine Bayside Coastal Management
10.2020 - 10.2021
  • Greet all customers at reception providing accurate information for arrival and departures
  • Process all reservations either through on-line or telephone contact using the RMS reservation system
  • Provide accurate cash handling and banking together with general clerical duties

Flight Attendant - International Division

Qantas Airways Limited
01.1992 - 01.2017
  • Display thorough knowledge of emergency procedures and safety equipment
  • Adhere to standard operating procedures and aviation regulations
  • Perform first aid at an advanced level
  • In-flight trainer
  • Deliver exceptional customer service creating a memorable experience and understanding the needs of the high yield passenger
  • Strong knowledge of and proven ability to deliver fine food dining and beverage to First and Business class passengers ensuring repeat business
  • Contribute to the team by being energetic and proactive
  • Mentor and develop new crew through in-flight training
  • Cabin Crew Recruiter - Behavioural interviewing
  • Participate in the assessment day and liaise with other facilitators to determine successful applicants to continue to the next interview stage
  • Conduct final interviews within the behavioural interview guidelines and identify the successful applicants
  • Perform screening checks with nominated referee's

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation

Timeline

Team Leader, Customer Experience

Australian Open
01.2025 - 01.2025

Retail Sales Associate - casual/vacation

GAZMAN - The Austin Group
09.2022 - 07.2024

Front Office Receptionist - casual

Bellarine Bayside Coastal Management
10.2020 - 10.2021

Flight Attendant - International Division

Qantas Airways Limited
01.1992 - 01.2017

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Peter Sturrock