Peter Tao
Sydney,Australia
Summary
Experienced Café Manager and Lead Barista with a solid background in enhancing customer satisfaction and operational efficiency at Pattisons Patisserie. Demonstrates strong leadership abilities, adept at training teams to deliver superior service and implement sales strategies effectively. Versatile professional with additional experience in retail sales and market research, bringing a comprehensive skill set in customer relations, MS Office, and data analysis. Eager to apply a diverse skill set to contribute to team success and business growth.
Overview
4
4
years of professional experience
Work History
Cafe Manager/Lead Barista
Pattisons Patisserie
St Ivys, NSW
01.2024 - Current
- Led a team of 10+ employees, fostering a culture of excellence in customer service that significantly increased repeat customer visits.
- Oversaw daily administrative operations, including payroll processing and inventory management, ensuring smooth café operations.
- Addressed customer inquiries and resolved complaints to build trust.
- Stepped into various roles to maintain efficiency during employee absences.
- Crafted and executed innovative marketing strategies that boosted product visibility and drove a 20% increase in sales.
Retail Sales Associate
Wesdar Technologies
10.2022 - Current
- Assisted customers with inquiries and transactions.
- Marketed and sold electronics and accessories locally and online.
- Coordinated international shipping from manufacturer to Australia.
- Organized merchandise by size and color, ensuring clear labels.
Research Associate Intern
IRESEARCH
03.2022 - 06.2022
- Data collection: Supported in collecting market data, competitive product information and future innovation trends for many leading companies through questionnaires, websites, new media, etc
- Data cleaning: Cleaned, extracted, sorted and searched data by using tools, such as Excel and Vlookup
- Report production: Built data reports and completed all market research data visualizations through PowerPoint
- User analysis: Made user portraits from multiple dimensions, and analyzed their purchase behaviors from attributes such as user age, gender, income, and location
- Modeling and prediction: Assisted in organizing the key information and data based on the records of interviews with competing experts, analyzing user experience and pain points, providing digital transformation ideas for enterprises.
Investment Consultant
Leading Capital Group
03.2021 - 07.2021
- Assisted in developing and accumulating the company's customer sources, collecting all the information on the real estate for sale and make it into PowerPoint
- Responsible for receiving customer, providing customers with professional real estate consulting services, and collecting information on 5 leads within one day
- Partners with other departments on the maintenance of the company's online real estate information
- At the same time, built the company's brand, and published relevant information on self-media accounts
- Supported in the warm-up activities of new real estate, including the video shooting of field visits
- Work Performance: The team was the top sales team, with a cumulative sales of 50 million Australian dollars.
Education
Bachelor of Science - Economics
University of Sydney
Sydney, Australia04-2021
Skills
- Leadership
- Operational Management
- Sales Strategy
- Data Analysis
- Adobe Photoshop
- MS office
Contact
Sydney Australia
Timeline
Cafe Manager/Lead Barista
Pattisons Patisserie
01.2024 - Current
Retail Sales Associate
Wesdar Technologies
10.2022 - Current
Research Associate Intern
IRESEARCH
03.2022 - 06.2022
Investment Consultant
Leading Capital Group
03.2021 - 07.2021
Bachelor of Science - Economics
University of Sydney
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