Peter Whyatt
Gympie ,QLD
Summary
Dynamic Shop Manager with a proven track record at Mister Minit, excelling in customer service and inventory management. Leveraged strong employee motivation and health and safety skills to enhance store performance, achieving optimal product availability and fostering a welcoming environment that increased customer loyalty.
Overview
12
12
years of professional experience
Work History
Shop Manager
Mister Minit
08.2022 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Laborer
Formwork Construction
10.2020 - 01.2022
Barista
Mary Valley Rattler
05.2018 - 06.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Dominos Pizza Inc.
04.2013 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Grade 12 -
Gympie State High School
Gympie, QLDSkills
- Customer service
- Employee management
- Health and safety
- Employee motivation
- Task delegation
- POS systems
- Visual merchandising
Timeline
Shop Manager
Mister Minit
08.2022 - Current
Laborer
Formwork Construction
10.2020 - 01.2022
Barista
Mary Valley Rattler
05.2018 - 06.2020
Customer Service Representative
Dominos Pizza Inc.
04.2013 - 03.2018
Grade 12 -
Gympie State High School
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