Peter Wong
Melbourne,Australia
Summary
Dynamic IT Technical Analyst with a proven track record at LivingWorks Education Inc., excelling in project management and risk assessment. Successfully assisted the M365 and Azure Migration Project, enhancing operational efficiency. Adept at team mentoring and stakeholder engagement, I thrive in collaborative environments, driving innovative solutions to complex challenges.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Technical Analyst
LivingWorks Education Inc.
Calgary, Canada
06.2022 - Current
- Working remotely as an IT Technical Analyst, I closely collaborate with the IT Director and Operations Manager to oversee projects and address daily operational tasks
- My responsibilities include mentoring junior team members, Service Desk providing Tier 2 and Tier 3 support
- Administer and maintain both physical and virtual infrastructure, including system backups, license management and the creation of up-to-date operational documentation
- Additionally, I work alongside the Security & Privacy Consultant to address security processes, such as conducting third-party vendor assessments, identifying potential risks, and implementing mitigation strategies
- Teams VOIP solution – Handling of licensing, planned and implemented VOIP for UK organizational users
- M365 and Azure Migration Project – Collaborated with WBM Technologies to transition the organization's on-premises infrastructure and services to Microsoft Azure
- Responsibilities included delivering weekly technical progress updates, tracking project tasks, addressing issues, and implementing resolutions
- Decommissioning legacy infrastructure properly
Enterprise/Solution Architect
Husky Energy Inc.
Calgary, Canada
10.2019 - 07.2021
- As an Enterprise/Solution Architect, I ensured that guidelines, policies and standards were followed by the Information Services group
- Developed and maintained strategic business roadmaps and developed project high level solution architect diagrams for the business and architectural review board
- Husky and Cenovus Integration Decommissioning of Overlapping Platforms - My role as an Enterprise/Solution Architect was to analyze similar platforms existing in both organizations; worked collaboratively with internal stakeholders and external stakeholders to create decision records on the platforms going forward in the new organization
- INFINITY Client Web Interface - As a Solution Architect ensure the integration of the INFINITY client web interface into existing INFINITY environment planning follows architect standard, guidelines, and security policies
- Identify, manage, and mitigate any risks to the project
- Application Landscape rationalization and operational savings initiative
- – As an Enterprise Architect collaborated with internal and external stakeholders including product teams, business clients, technical stakeholders, and third party solution or service providers with the application rationalization
- Organizational challenge was a collective IT Team reduction of 12% of the budget, but we achieved 16% reduction
Senior Infrastructure Analyst
Husky Energy Inc.
St. John’s, Canada
04.2016 - 10.2019
- As a Senior Infrastructure Analyst, I was responsible for the IS infrastructure that existed in the Atlantic Region onshore and offshore facilities
- My responsibilities included support, maintaining and upgrading infrastructure
- Identify areas for improvement and mitigate risks
- I reviewed storage and disaster recovery backups to ensure data integrity
- Provided all areas of project management for company IT solutions such as planning, cost/time estimates for resources, and project close out
- Successful Transocean Henry Goodrich Rig Intake Project (Oslenvag Norway) – As the Senior Infrastructure Analyst, I planned and coordinated with different IS teams to implement the required Husky IS infrastructure
- The importance was to ensure the drill rig was ready to start drilling and Husky employees had access to email, documents, and communications when it reached Canadian waters
- Successful ROV Vendor Change – As the Senior Infrastructure Analyst I successfully planned and managed the network infrastructure switchover from Oceaneering to DOF Subsea vendor within 3 days
Technical Service Analyst
Husky Energy Inc.
St. John’s, Canada
06.2012 - 04.2015
- As a Technical Service Analyst, I provided support and maintenance for IS infrastructure that existed in the Atlantic Region onshore and offshore facilities
- My responsibilities included monitoring network storage, resolving system problems, system upgrades, and maintaining backup solutions
- Successful Improved Working Conditions for Inspection Team – As the Technical Service Analyst, I had to improve the working conditions for the Inspection Team when they are inspecting the subsea infrastructure for the offshore fields
- The improved working environment increased their efficiency and safety
- Successful Upgrade Husky Infrastructure on GSF Grandbanks drill rig – As the Technical Service Analyst, I assisted and worked with the Senior Infrastructure Analyst to upgrade the network storage, tape backup unit, and desktop workstations to Windows 7 on the contract drill rig
Client Support Analyst
Husky Energy Inc.
St. John’s, Canada
06.2011 - 06.2012
- As a Service Desk support, I provided for Tier 1 and Tier 2 customer service support calls
- Responsible to troubleshoot diverse technical scenarios and/or worked with third-party relations as needed to resolve issues for business clients
- Ensured issues were resolved in a timely manner, and customer received outstanding customer service
- I helped manage work queues, incidents, requests, and multiple priorities within a fast paced environment without compromising the customer experience
- Successful Windows 7 Upgrade – As a Client Support Analyst, I collaborated and worked with a team to successfully upgrade the Husky client workstations to Windows 7 in the Atlantic Region
- Successful Offshore Exchange Server Restore – As a Client Support Analyst flew offshore to FPSO to assist MS Exchange server restore
Application Support Analyst
Husky Energy Inc.
St. John’s, Canada
06.2010 - 06.2011
- In this role I was responsible for the maintenance and support of Husky’s East Coast ECM environment
- Daily tasks included Tier 1 and Tier 2 incident tickets from the Help Desk
- I addressed system problems with solutions but also planned system enhancements, improvements, and customizations
- Successful FileNet Migration to Opentext Platform – I worked and collaborated with internal stake holders to successfully migrate Filenet Platform to Opentext Livelink ECM Platform which helped the business move away from an unsupported version of FileNet
- Process Improvement – I built a script to help Document Control create bulk loads for placeholders instead of manual creation
- The result was increased document placeholder bulk load productivity
Infrastructure Analyst
HP Enterprise Services
04.1999 - 06.2010
- Company Overview: EDS Canada Inc
- Prior to merger with HP
- As an Infrastructure Analyst, I was on a team who supported Suncor/Petro-Canada East Coast
- I was involved with the Service Desk, Server support, and Document Management System support
- EDMS98 Upgrade to Documentum 4i – I was responsible to upgrade EDMS98 to Documentum 4i which included the content and metadata
- Collaborated with internal and external stakeholders to successfully complete the upgrade
- EDS Canada Inc
- Prior to merger with HP
Education
Bachelors of Technology -
Memorial University of Newfoundland
St. John’s, NLTechnology Electronic Engineering Diploma -
Fisheries and Marine Institute of Memorial University of Newfoundland
St. John’s, NLSkills
- Project management
- Infrastructure administration
- Microsoft Azure
- Service desk support
- Risk assessment
- Mentoring
- Problem solving
- Effective communication
- Stakeholder engagement
- Team collaboration
- Collaboration skills
- Vendor management
- Relationship building
- Problem-solving abilities
- Design strategy
- Troubleshooting and Diagnostics
- Network computers
- ITIL framework
- Network management
- IT infrastructure
- Decision-making
- Adaptability and flexibility
- Active listening
Websites
Certification
- IT Project Management, Global Knowledge, 2017
- ITIL Foundation Certificate, Global Knowledge, 2011
Personal Development
Leaders of Tomorrow, 2019, Husky Energy Inc.
Affiliations
- Providing technical support for my wife's new NDIS business.
Timeline
IT Technical Analyst
LivingWorks Education Inc.
06.2022 - Current
Enterprise/Solution Architect
Husky Energy Inc.
10.2019 - 07.2021
Senior Infrastructure Analyst
Husky Energy Inc.
04.2016 - 10.2019
Technical Service Analyst
Husky Energy Inc.
06.2012 - 04.2015
Client Support Analyst
Husky Energy Inc.
06.2011 - 06.2012
Application Support Analyst
Husky Energy Inc.
06.2010 - 06.2011
Infrastructure Analyst
HP Enterprise Services
04.1999 - 06.2010
Bachelors of Technology -
Memorial University of Newfoundland
Technology Electronic Engineering Diploma -
Fisheries and Marine Institute of Memorial University of Newfoundland
Similar Profiles
NEAL SOROCHANNEAL SOROCHAN
Solutions Architect (Contract) at LivingWorksSolutions Architect (Contract) at LivingWorks
Ashlyn BerraAshlyn Berra
Tutor and Mentor at LivingWorksTutor and Mentor at LivingWorks
Belinda Jane HodgsonBelinda Jane Hodgson
SafeTALK Presenter at Livingworks Australia And Grapevine GroupSafeTALK Presenter at Livingworks Australia And Grapevine Group
Agam JohalAgam Johal
Optical Assistant at Specsavers, CroydonOptical Assistant at Specsavers, Croydon
VALENTIN REYVALENTIN REY
Senior Section Waiter at Maison BatardSenior Section Waiter at Maison Batard