Charlene Cheah
Rochedale South,QLD
Summary
I have been part of my work family, working for my current employer for almost seven years as a dental assistant and receptionist. I’m looking to start a new chapter, hopefully with another great work family and very keen to take on your advertised role. If you’re looking for someone committed, responsible and honest, please do allow me an opportunity to demonstrate to you these qualities and to see whether I’m a good fit for your team.
Overview
14
14
years of professional experience
Work History
Orthodontic Treatment Coordinator
Edge Orthodontics
08.2022 - Current
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
- Implemented efficient systems for tracking patient progress throughout the course of treatment.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Provided educational materials to patients, promoting oral health and proper orthodontic care practices.
- Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patient''s teeth.
- Facilitated clear communication between patients, orthodontist, dental hygienists, assistants, and administrative staff for optimal care coordination.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient X-rays and images for review by orthodontists.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Receptionist Administrator
Exact Radiology
04.2022 - 08.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members when appropriate.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Chairside Assistant
Warrigal Dental
01.2015 - 03.2022
- Provided exceptional support during emergencies by remaining calm under pressure while assisting the dentist in stabilizing the situation.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists in performing complex dental procedures to ensure smooth execution and optimal results for patients.
- Supported dentist during procedures by handing them the appropriate instruments and anticipating their needs throughout treatments.
- Kept detailed records of medical histories, charting accurate treatment notes for each patient visit.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Tea Maker
Chatime Brisbane
01.2011 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations and updated protocols or new recipes.
- Excellent communication skills, both verbal and written to customers and team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks while completing drink orders accurately.
- Organized and detail-oriented with a strong work ethic which allows great work flow at the shop.
Education
Bachelor -
The University of Queensland
01.2018
High School -
Mt Gravatt State High School
01.2012
Skills
- Flexible
- Responsible
- Reliable
- Fast learner
- Keen to learn
- Committed
- Able to work independently
- Friendly personality
- Teamwork and collaboration
- Customer service
- Problem solving
- Cash management
- Transaction processing
- Office administration
- Appointment scheduling
- Case presentation
- Financial arrangements
- Multitasking
- Organizational skills
- Detail-oriented
Personal Information
Date of Birth: 01/14/94
Timeline
Orthodontic Treatment Coordinator
Edge Orthodontics
08.2022 - Current
Receptionist Administrator
Exact Radiology
04.2022 - 08.2022
Chairside Assistant
Warrigal Dental
01.2015 - 03.2022
Tea Maker
Chatime Brisbane
01.2011 - 01.2015
High School -
Mt Gravatt State High School
Bachelor -
The University of Queensland
Similar Profiles
Caitlin Rylee BasbasCaitlin Rylee Basbas
Treatment and Lead appointment Coordinator at Mission Hills Orthodontics & Blackhawk Center OrthodonticsTreatment and Lead appointment Coordinator at Mission Hills Orthodontics & Blackhawk Center Orthodontics
Tenzin PassangTenzin Passang
Supervisor of Factory Operations at E2E (Edge to Edge)Supervisor of Factory Operations at E2E (Edge to Edge)
Meredith MiddlebrooksMeredith Middlebrooks
Treatment Coordinator, Marketing Director & Social Media Manager at Pickett Orthodontics & Bennett OrthodonticsTreatment Coordinator, Marketing Director & Social Media Manager at Pickett Orthodontics & Bennett Orthodontics
Cooper MacLeodCooper MacLeod
Crew Member / Crew Trainer at McDonald'sCrew Member / Crew Trainer at McDonald's
Steven GauciSteven Gauci
Postdoctoral Researcher at QUT Gardens Point CampusPostdoctoral Researcher at QUT Gardens Point Campus