Peter Paul Nicolasora
Caboolture,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Infosys BPM
06.2021 - 08.2022
- Efficiently manage a large volume of incoming calls while accurately documenting customer interactions and product escalations.
- Handle online orders and promptly provide quotes to potential clients for delivery services.
Customer Service Specialist
TELUS International Philippines
03.2017 - 08.2019
- Handle customer complaints professionally and promptly via phone and email while demonstrating a composed and empathetic demeanour.
- Address inquiries about warranties or sales terms and provide immediate solutions for product malfunctions
Senior Customer Care Representative
C3/Customer Contact Channel
05.2015 - 11.2016
- Identify and evaluate customer needs with precision to ensure absolute satisfaction and drive sales leads for their mobile phone plan.
- Collaborate with fellow customer service representatives to devise optimal solutions for addressing customer complaints.
- Provide training and orientation for new customer service representatives as necessary.
Technical Support Representative
Transcom Worldwide Philippines
10.2014 - 03.2015
- Handle complaints, provide solutions within time limits, and follow up for a UK-based telecom company.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Bachelor of Science - Information Technology
STI College Shaw
Mandaluyong, Philippines04.2012
Skills
- Computer Proficiency
- Clear Communication
- Complex Problem-Solving
- Equipment Troubleshooting
- Willing to Learn
- Physical Strength and Stamina
- Team Collaboration
- Power Tools Operation
Timeline
Customer Service Advocate
Infosys BPM
06.2021 - 08.2022
Customer Service Specialist
TELUS International Philippines
03.2017 - 08.2019
Senior Customer Care Representative
C3/Customer Contact Channel
05.2015 - 11.2016
Technical Support Representative
Transcom Worldwide Philippines
10.2014 - 03.2015
Bachelor of Science - Information Technology
STI College Shaw
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