Petina Clerke
Alice Springs
Summary
Results-driven with a forward-thinking approach centred on company success and competitive growth.
Demonstrated record of success in building successful teams and managing profitable operations.
Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership.
Organised and dependable who is successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Acting Chief Executive officer
NT Friendship & Support
05.2023 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms.
- Established foundational processes for business operations.
- Built productive relationships with stakeholders to support strategic business objectives.
- Identified new revenue generation opportunities to maximise bottom-line profitability.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Reviewed individual department performance and worked with senior management to improve processes, procedures, and practices.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Managed financial, operational and human resources to optimise business performance.
- Devised and presented business plans and forecasts to board of directors.
- Devised grant proposals and reports.
- Drove positive financial growth in the organisation.
- Review and develop policy and procedures.
- Provided leadership, guidance and support to staff members.
Acting Chief Operations Officer - Leave Cover
NT Friendship & Support
01.2022 - 05.2023
- Mange a team across multiple site
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Drove operational direction, administrative and cost efficiency initiatives for the organisation.
- Established and maintained strong relationships with stakeholders.
- Represented organisation at industry conferences and events.
- Created succession plans to provide continuity of operations during leadership transitions.
Support Coordination Manager
NT Friendship & Support
11.2019 - 03.2023
- Oversee the day-to-day running of a multi-site team
- Develop and maintain significant stakeholder relationships
- Support implementation of strategic and operational plans
- Strong understanding of NDIS guidelines, legislation and practice
- Role model and promote inclusion, human rights for people with disability
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Employment Services Manager
Salt Bush Employment Services
12.2018 - 11.2019
- Direct staff supervision and program oversight
- Liaising with key stakeholders and maintenance of stakeholder relationships
- Review and develop policy and procedures
- Manage all day-to-day operations of Employment Services
- Performed sourcing, interviewing, negotiations and hiring.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organisations to meet needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organisations to expand access to social and community services.
- Conducted outreach activities to engage local stakeholders in programs.
Senior Youth Outreach Engagement Officer
Territory Families
12.2017 - 08.2018
- Work within a statutory and non-statutory setting to provide engagement, support and hope for young people
- Work significantly with external providers and internal stakeholders to achieve best-outcome for case management.
- Coordinated and implemented numerous meetings, forums and community events.
- Generated reports to evaluate program success and make modifications.
- Completed documents to provide to the lower and Supreme courts regarding young people in the Justice system.
- Support families and young people to implement strategies that assist with an alternate to youth detention.
- Traveled to remote communities
Forensic Mental Health Support Worker
NT Government
11.2016 - 12.2017
- Provision of high-level care to clients with significant care needs.
- Maintain documents and communications, support with meeting needs and goals of clients.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Monitored client progress and provided feedback to families and treatment team members.
- Developed and implemented activities to help clients develop social and independent living skills.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Educated clients and families about mental health issues, treatments and resources.
- Facilitated support groups for clients to discuss issues related to mental health.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
Case Worker
Bush Mob Inc
12.2015 - 11.2016
- Case Management of young people within various settings.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualised plans.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Leadership And Mangement Course - Ongoing
Open Learning
OnlineCorporate Finances
Open Learning
Online 09.2023
Human Resources Training
Open Learning
Online 09.2023
Coporate Governance
Open Learning
Online09.2023
Work Health And Safety
Open Learning
Online 09.2023
Certificate IV in Disability - Disability
Inspire Education - Ongoing
2023
Youth Justice
Restorative Justice
Territory Families 04.2018
Certificate III Corrections 2004 Department of Justice -
NT Government
Alice Springs 2004
Skills
- A frank and fearless leader with strong interpersonal skills and great sector relationships
- Committed to driving organisational growth, fostering a positive company culture, and delivering outstanding results
- Committed to positive organisational and financial growth
- Dependable and Responsible
- Self-Motivate
- Quality Assurance
- Attention to Detail
- Customer Relations
- Team Building
- Flexible and Adaptable
- Analytical and Critical Thinking
- Multitasking Abilities
- Project Planning
- Problem Resolution
- Data Management
- Time Management
Timeline
Acting Chief Executive officer
NT Friendship & Support
05.2023 - Current
Acting Chief Operations Officer - Leave Cover
NT Friendship & Support
01.2022 - 05.2023
Support Coordination Manager
NT Friendship & Support
11.2019 - 03.2023
Employment Services Manager
Salt Bush Employment Services
12.2018 - 11.2019
Senior Youth Outreach Engagement Officer
Territory Families
12.2017 - 08.2018
Forensic Mental Health Support Worker
NT Government
11.2016 - 12.2017
Case Worker
Bush Mob Inc
12.2015 - 11.2016
Leadership And Mangement Course - Ongoing
Open Learning
Corporate Finances
Open Learning
Human Resources Training
Open Learning
Coporate Governance
Open Learning
Work Health And Safety
Open Learning
Certificate IV in Disability - Disability
Inspire Education - Ongoing
Youth Justice
Restorative Justice
Certificate III Corrections 2004 Department of Justice -
NT Government
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