Summary
Overview
Work History
Education
Skills
Timeline
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Petra Pavlovic

Brighton Le Sands NSW

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at sales position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Co-Worker

IKEA
01.2023 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Kitchen Hand

Hotel Villa Margaret
04.2022 - 09.2022
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed recipes and chef instructions to prepare food correctly.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Monitored food temperatures and quality throughout shifts.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Monitored food temperature, discarding items not stored correctly.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Pastry Cook

Alexandars Bakery
01.2020 - 01.2021
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Cleaned and maintained kitchen equipment and oven.
  • Trained new employees on bakery methods and procedures.
  • Managed display cases to verify freshness and attractiveness of products.
  • Processed customer orders and payment transactions.
  • Packaged finished products for sale.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Nikola Tesla
Serbia, Nis
07.2015

Skills

  • Critical Thinking
  • Active Listening
  • Reading Comprehension
  • Patient Needs Assessment
  • Complex Problem-Solving
  • Multitasking
  • Competent and dedicated worker
  • Strong analytical, conceptual and organizational skills
  • Extremely quick learner
  • Highly developed interpersonal and communication skills
  • Positive, professional

Timeline

Co-Worker

IKEA
01.2023 - Current

Kitchen Hand

Hotel Villa Margaret
04.2022 - 09.2022

Pastry Cook

Alexandars Bakery
01.2020 - 01.2021

High School Diploma -

Nikola Tesla

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Petra Pavlovic