Petra Spessotto
Summary
Detail-oriented individual with exceptional communication and customer care skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Back office and customer care representative
SOCIETÀ AGRICOLA TERRE DEI BUTH S.S.
Mareno Di Piave (TV), ITALY
03.2022 - 12.2024
- Managed back office operations and customer service for both Terre dei Buth and Azienda Agricola La Jara.
- International commercial relationships with European and Extra-EU countries
- Enhanced commercial interactions in both business-to-business and business-to-consumer sectors.
- Occasionaly conducted vineyard tours and managed cash handling as Cellar Door Host.
- Employed as: office worker - indeterminate length contract
Executive Assistant
LIFEANALYTICS S.R.L.
Oderzo (TV), ITALY
05.2020 - 02.2022
- Oversee administration's document management.
- Coordinate CEO's travel arrangements.
- Organise and manage company's documents and the electronic archives (Zucchetti software)
- Oversee operational tasks related to company management, including scheduling appointments and organizing meetings.
- Manage incoming e-mails
- Telemarketing (contact costumers)
- Utilized SAP and ProLab software.
- Converted technical content into different languages.
- Enhanced adaptability and accuracy.
- Employed as: intern/trainee - fixed-length contract | Company sector: Secretary
Sales Assistant
STRADIVARIUS
Conegliano (TV), ITALY
01.2020 - 04.2020
- Guided customers through purchase decisions.
- Delivered comprehensive product details.
- Managed sales transactions efficiently.
Customer Care - Waitress - Front Desk
AGRITURISMO LE NOCI
Tarzo (TV), Italy
04.2019 - 12.2019
- - Customer care (replying to emails; booking customers and checking them in/out; explanation of the surroundings - Prosecco hills; booking of activities; problem solving)
- Performed waitress duties in a hospitality setting.
- Performed crop collection and processing tasks efficiently.
- Gained experience in various aspects of holiday farm operations due to small, family-based team.
- Company sector: Customer service.
Education
Master's Degree - Global Marketing, Communication And Made in Italy
Fondazione Italia USA
Italy 01.2020
Bachelor's Degree - Foreign Languages For Tourism And Commerce
Università degli Studi di VERONA
Verona, Italy01.2018
Scientific Certificate -
Liceo Guglielmo Marconi
Conegliano, TV, Italy01.2014
Skills
- MOTHER TONGUE(S): Italian
- ENGLISH: Excellent
- GERMAN: Fair
- Customer service
- Inbound customer service
- Problem resolution
- Relationship building
- Payment processing
- Customer relations
FOREIGN LANGUAGE SKILLS
English Cambridge English Level 2 Certificate in ESOL International, University of Cambridge, Dec 2013 , Europass level B2
other information
Currently employed: Yes
Timeline
Back office and customer care representative
SOCIETÀ AGRICOLA TERRE DEI BUTH S.S.
03.2022 - 12.2024
Executive Assistant
LIFEANALYTICS S.R.L.
05.2020 - 02.2022
Sales Assistant
STRADIVARIUS
01.2020 - 04.2020
Customer Care - Waitress - Front Desk
AGRITURISMO LE NOCI
04.2019 - 12.2019
Master's Degree - Global Marketing, Communication And Made in Italy
Fondazione Italia USA
Bachelor's Degree - Foreign Languages For Tourism And Commerce
Università degli Studi di VERONA
Scientific Certificate -
Liceo Guglielmo Marconi