Petra Volavka

Responsible for customer service, order taking, coffee and food preparation, staff management, stock maintenance, cash handling, and ensuring a clean, safe cafe environment.

Coordinated and executed professional events and programs for ACS members and non-members, ensuring high regard and satisfaction. Managed event logistics, including scheduling, presenter coordination, venue arrangements, catering, promotion, registration, and equipment setup. Proficiently utilized X-en Event Management database for website uploads, email creation and distribution, registration management, and member data maintenance. Contributed to website upkeep and played a role in organising major external events.

Managed accounts payables and receivables using MYOB, conducted bank reconciliations, handled data entry, and fulfilled various administrative tasks in this part-time position.

Efficiently managed telephone and email correspondence, ensuring prompt and accurate message relay to team members and tenants based on urgency. Handled reception responsibilities and conducted data entry, including medical report typing for office tenants.

Served as the key link between front-of-house staff, the kitchen, and management. Supported the Restaurant Manager by overseeing bustling floor operations, training staff, managing budgets, and monitoring payroll. Acquired valuable experience in successfully organising and executing impressive dinner events and functions.

Provided exceptional customer service by taking orders, serving food and beverages, and ensuring utmost guest satisfaction

Handled guest services and performed administrative tasks for room and restaurant reservations, invoicing, and managing purchase orders in the back-of-house operations.

Ensuring exceptional cleanliness in hotel rooms and public areas, maintaining high standards within designated timeframes and meeting quality requirements

In this casual role, I delivered excellent customer service, restocked shelves, handled payments, and contributed to maintaining the store's appearance and organisation.